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The cart turning empty when customers want to buy.

12 years 1 week ago - 12 years 1 week ago #178236 by Dilak
The cart turning empty when customers want to buy. was created by Dilak
-- url of the page with the problem -- : la-dune-argentee.fr
-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3
-- Error-message(debug-mod must be tuned on) -- : "The cart is empty."

Hi

On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error.
Need help.

Regards
Last edit: 12 years 1 week ago by Dilak.

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12 years 6 days ago #178246 by Xavier
Replied by Xavier on topic The cart turning empty when customers want to buy.
Hi,

First of all, please update ;)
Then do you have any cache enabled ? If it is, please remove all caches.

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12 years 4 days ago #178732 by Dilak
Replied by Dilak on topic The cart turning empty when customers want to buy.
Thank you to answer.

I updated it and there is still the same problem.

How can i remove all caches ?

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12 years 4 days ago #178738 by Dilak
Replied by Dilak on topic The cart turning empty when customers want to buy.
Still the same problem. When the customer want to buy the cart turn empty after validated the order

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12 years 4 days ago #178747 by Jerome
Replied by Jerome on topic The cart turning empty when customers want to buy.
Hi,

Please explain clearly your problem.
Your message (and topic) insinuate that you have a message "cart is empty" when the user enter in the checkout page ; which is not the case (I made a test to check that in your website).

So please, explain in details your problem because if we can't understand the problem we won't be able to help you correctly.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
The following user(s) said Thank You: Dilak

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12 years 4 days ago #178763 by Dilak
Replied by Dilak on topic The cart turning empty when customers want to buy.
Hi

The problème happen when the customer watt tout buy. For exemple when he chose PayPal payment, on the PayPal page there is the message "cart is empty" and as a result he can't buy.

Regards

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12 years 3 days ago #178766 by Jerome
Replied by Jerome on topic The cart turning empty when customers want to buy.
Hi,

Can you please check that the option "Clean cart when order is" is not set to "created" but to "confirmed" ?
www.hikashop.com/support/support/documen...onfig.html#main_cart

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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12 years 3 days ago #178849 by Dilak
Replied by Dilak on topic The cart turning empty when customers want to buy.
Hi,

The option "Clean cart when order is" is set to "confirmed". I have still the same problem.

Regards

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12 years 1 day ago #179106 by Dilak
Replied by Dilak on topic The cart turning empty when customers want to buy.
Any solutions ?

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11 years 11 months ago #179548 by Jerome
Replied by Jerome on topic The cart turning empty when customers want to buy.
Hi,

Can you please provide us the screenshot of your paypal plugin configuration ?
I thought that your cart was empty in your HikaShop store but it's not the case, the message you got is a paypal message.
I was correctly redirected to paypal and the cart was not empty in HikaShop ; when I went back in your website, the product was still there.

So I think the issue is related to your paypal configuration.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
The following user(s) said Thank You: Dilak

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11 years 11 months ago #179584 by Dilak
Replied by Dilak on topic The cart turning empty when customers want to buy.
Hi,

Thank you for your attention.

This is my PayPal configuration.

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11 years 11 months ago #179603 by Mohamed Thelji
Replied by Mohamed Thelji on topic The cart turning empty when customers want to buy.
Hello,
Can you set the "Envoyer le détail de la commande" to NON and test it again ?
Thanks.
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11 years 11 months ago #179673 by Dilak
Replied by Dilak on topic The cart turning empty when customers want to buy.
Hi,

Thank you so much ! It's working now !

Regards

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11 years 10 months ago #184064 by Dilak
Replied by Dilak on topic The cart turning empty when customers want to buy.
Hi

Another problem with PayPal. When customers pay with PayPal after validating their informations, PayPal refreshes and says that the transaction can't succeed.

Regards

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11 years 10 months ago #184100 by Dilak
Replied by Dilak on topic The cart turning empty when customers want to buy.
Need help please

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11 years 10 months ago #184112 by Mohamed Thelji
Replied by Mohamed Thelji on topic The cart turning empty when customers want to buy.
Hello,
Can you give us more information like how did you configured through some screenshots your :
- Paypal payment method
- Checkout workflow ("Hikashop->System->Configuration->Checkout")

Also can you give us more information about that error message and about what it's actually displayed through the paypal page :

PayPal refreshes and says that the transaction can't succeed.

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