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Emails not sent on Created or Confirmed updates

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11 years 10 months ago #182106 by TheClock
-- url of the page with the problem -- : onlinepharmacyplus.com/
-- HikaShop version -- : 2.3.4
-- Joomla version -- : 2.5.27
-- PHP version -- : php 5
-- Browser(s) name and version -- : Firefox 33.1
-- Error-message(debug-mod must be tuned on) -- : none

When customers Checkout and pay for their order through the Sagepay plugin no email is sent for either Order Confirmation or Order Status Update.

Yet if we use the Paypal payment plugin these emails are sent!!

I've checked with my Hosting provide and they assure me that there are no restrictions on their system regarding either HTML or Multipart emails.

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11 years 10 months ago #182124 by Xavier
Hi,

Are you sure that the order are correctly created, and updated to confirmed status ?
Please check the payment log file if it is not the case, this file is in Configuration > Main > Files.

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