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Checkout switches from Paypal to Check
11 years 10 months ago #182310
by tandreas6
Checkout switches from Paypal to Check was created by tandreas6
-- url of the page with the problem -- :
tam.tadesign.co/
-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.6
Hi - I have just started to get a strange problem in my checkout flow. When a customer edits their address information or logs in as a guest and adds their address information, if they choose Paypal as payment method, the cart switches back to "Check" when they click the Next button.
If I log in, clicking the Next button keeps the payment method as Paypal. However, any edits to the address will change the payment method back to Check again.
Thanks for your help!
-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.6
Hi - I have just started to get a strange problem in my checkout flow. When a customer edits their address information or logs in as a guest and adds their address information, if they choose Paypal as payment method, the cart switches back to "Check" when they click the Next button.
If I log in, clicking the Next button keeps the payment method as Paypal. However, any edits to the address will change the payment method back to Check again.
Thanks for your help!
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11 years 10 months ago #182366
by Mohamed Thelji
Replied by Mohamed Thelji on topic Checkout switches from Paypal to Check
Hello,
Can you show me how did you configured your checkout workflow ("Hikashop->System->Configuration->Checkout") through some screenshots ?
Can you show me how did you configured your checkout workflow ("Hikashop->System->Configuration->Checkout") through some screenshots ?
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11 years 10 months ago #182677
by tandreas6
Replied by tandreas6 on topic Checkout switches from Paypal to Check
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11 years 10 months ago #182790
by Mohamed Thelji
Replied by Mohamed Thelji on topic Checkout switches from Paypal to Check
Hello,
Note that you should set the "Shipping/Payment" action in the same step or after the "login/adress" action.
Note that you should set the "Shipping/Payment" action in the same step or after the "login/adress" action.
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11 years 10 months ago #182809
by tandreas6
Replied by tandreas6 on topic Checkout switches from Paypal to Check
Thank you, I didn't know I needed to set up my checkout that way. The new ordering has fixed the problem.
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