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HikaShop is causing site to go blank

11 years 4 months ago #207445 by cvandijk
-- url of the page with the problem -- : fearlessrider.com/store
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.2.2
-- Error-message(debug-mod must be tuned on) -- : Site goes blank when customers try to access store

HELP!

I have installed Hikashop on my client's site. I spend a lot of time testing it. I think it's ok. Then I get an email from my client saying a customer can not access site. I go back to the site and there is a white page on the front end. I go to the back, disable component, enable it, and the site comes back. I do a ton more testing - trying every possible way to order. Everything is working. So I tell my client it's fixed. Then the next day, she get another email that they can't access the site again. I go back to the site and yes, there is a blank screen. I repeat the above steps.

I really need help fixing this permanently or I will need to use a different component.

If you need login information, I can email it to you.

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11 years 3 months ago #207454 by Mohamed Thelji
Hello,

I go back to the site and there is a white page on the front end

If you are having a blank page, can you :
- Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming.

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9 years 8 months ago #262367 by SuX
I have the same problem.

After 2 days on developing, I get white page. So I decided to upload the last backup, loosing a lot of work.

After restore the backup, I still get white page. User site, the website is blank

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9 years 8 months ago #262368 by Jerome
Hi,

As explained :

If you are having a blank page, can you :
- Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming.


Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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9 years 8 months ago #262434 by SuX
The issue was caused by a php version (7.0.14) not compatible with some plugins not hikashop. I have downgraded to PHP 5.6

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