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- Thank you received: 0
HikaShop is causing site to go blank
11 years 4 months ago #207445
by cvandijk
HikaShop is causing site to go blank was created by cvandijk
-- url of the page with the problem -- :
fearlessrider.com/store
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.2.2
-- Error-message(debug-mod must be tuned on) -- : Site goes blank when customers try to access store
HELP!
I have installed Hikashop on my client's site. I spend a lot of time testing it. I think it's ok. Then I get an email from my client saying a customer can not access site. I go back to the site and there is a white page on the front end. I go to the back, disable component, enable it, and the site comes back. I do a ton more testing - trying every possible way to order. Everything is working. So I tell my client it's fixed. Then the next day, she get another email that they can't access the site again. I go back to the site and yes, there is a blank screen. I repeat the above steps.
I really need help fixing this permanently or I will need to use a different component.
If you need login information, I can email it to you.
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.2.2
-- Error-message(debug-mod must be tuned on) -- : Site goes blank when customers try to access store
HELP!
I have installed Hikashop on my client's site. I spend a lot of time testing it. I think it's ok. Then I get an email from my client saying a customer can not access site. I go back to the site and there is a white page on the front end. I go to the back, disable component, enable it, and the site comes back. I do a ton more testing - trying every possible way to order. Everything is working. So I tell my client it's fixed. Then the next day, she get another email that they can't access the site again. I go back to the site and yes, there is a blank screen. I repeat the above steps.
I really need help fixing this permanently or I will need to use a different component.
If you need login information, I can email it to you.
Please Log in or Create an account to join the conversation.
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11 years 3 months ago #207454
by Mohamed Thelji
Replied by Mohamed Thelji on topic HikaShop is causing site to go blank
Hello,
- Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming.
If you are having a blank page, can you :I go back to the site and there is a white page on the front end
- Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming.
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9 years 8 months ago #262367
by SuX
Replied by SuX on topic HikaShop is causing site to go blank
I have the same problem.
After 2 days on developing, I get white page. So I decided to upload the last backup, loosing a lot of work.
After restore the backup, I still get white page. User site, the website is blank
After 2 days on developing, I get white page. So I decided to upload the last backup, loosing a lot of work.
After restore the backup, I still get white page. User site, the website is blank
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9 years 8 months ago #262368
by Jerome
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Replied by Jerome on topic HikaShop is causing site to go blank
Hi,
As explained :
Regards,
As explained :
If you are having a blank page, can you :
- Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
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9 years 8 months ago #262434
by SuX
Replied by SuX on topic HikaShop is causing site to go blank
The issue was caused by a php version (7.0.14) not compatible with some plugins not hikashop. I have downgraded to PHP 5.6
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