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VAT is being added

11 years 3 months ago #208805 by cvandijk
VAT is being added was created by cvandijk
-- url of the page with the problem -- : fearlessrider.com/
-- HikaShop version -- : 2.5.0

I need help. VAT is being added to a few orders made by US customers shipping in the US. I have looked at all the settings and can't find how to turn this off and this has only showed up on 2 orders. The problem is, PayPal gets confused and rejects the order.

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11 years 3 months ago #208812 by nicolas
Replied by nicolas on topic VAT is being added
Hi,

We would need to know how you configured your tax rules.
Can you do a screenshot of the listing in System>Taxes ?

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11 years 3 months ago #209056 by cvandijk
Replied by cvandijk on topic VAT is being added
I could send you screen shots or I could give you access to the backend. Is there a way I can privately message you?

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11 years 3 months ago #209057 by cvandijk
Replied by cvandijk on topic VAT is being added
I sent you a private message

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11 years 3 months ago #209087 by cvandijk
Replied by cvandijk on topic VAT is being added - screen shots
Here are all the screenshots














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11 years 3 months ago #209089 by nicolas
Replied by nicolas on topic VAT is being added - screen shots
Hi,

I'm not able to login with the account you provided.
I'm getting the error "Username and password do not match or you do not have an account yet."
Could you double check it?

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11 years 3 months ago #209200 by cvandijk
Replied by cvandijk on topic VAT is being added - screen shots
I reset you password - it works now

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11 years 3 months ago #209227 by cvandijk
Replied by cvandijk on topic VAT is being added - screen shots
I made some changes. I realized in the zone section, I had added "tax" instead of the countries that would have zero tax. Can you double check to make sure i did it correctly. Thanks

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11 years 3 months ago #209311 by cvandijk
Replied by cvandijk on topic VAT is being added - screen shots
Hi,

I was hoping I could get an answer on this issue. Thanks

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11 years 3 months ago #209317 by cvandijk
Replied by cvandijk on topic VAT is being added - screen shots
I think I fixed the issue. I went back and read your instructions again, made a few changes and when I tested it, it the issues seems to have been fixed.

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11 years 3 months ago #210508 by cvandijk
Replied by cvandijk on topic VAT is being added - screen shots
This issue is still there. VAT is being added to any order that is in the same state as the store and on taxable items. I have looked at all the setting and I can't figure it out. PLEASE HELP.

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