Email template - Text version

-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.3.10

Hi HikaShop Team,

I was wondering if the e-mail templates text version, had a way to show more data? Apart from writing it in yourself, it feels rather empty compared to the Preload / HTML version.

Or perhaps it would be possible to load the Preload / HTML version and then strip / replace the HTML tags and images out to leave only a text version? So instead of having to maintain the Preload version and the text version you just had to maintain the Preload / HTML version.

Hi,

That's already possible.
Remove everything in the text version, and all the data from the HTML version will be used in the text version automatically by the system.

Hi Nicolas

That sounds awesome!

However I seem to be having a issue, I have cleaned out the text version completely in emails as such:


(I have done a "CTRL + A" to make sure there's no text or spaces at all)

Yet when I go into Orders and change a order status, and set "notify customer" to yes, the text version in that window is also "empty", apart from a couple of spaces, is the text-version not generated from the HTML right away? Or is it done before sending?

Below is picture of the text version from when a order status is being changed and I want to notify the customer


As you can see I have Highlighted the spaces in the text version

Update:

I just tried to send a mail and read the text version and as expected, it's empty apart from sender information, I suspect that it's because of the spaces that somehow appear in the text-version when one is trying to change the order status and notify the customer

Hi,

I've tried it myself and it works just fine:
take.ms/9V0Nj
Can you edit the file media/com_hikashop/mail/order_status_notification.text.modified.php via FTP and check that the file is totally empty ?

Hi Nicolas

I opened the file you requested and it is indeed completley empty, as can also be seen on the file size of 0B (Yes, I did also open it and check that it was empty).



I then tried to delete the changes we've made (using the "Remove customization" button) for all 3 fields, and then went in and emptied the text version again, This seemed to work (with the default html / preload version)

However, I then tried to paste in our changes to the Preload version again and the "error" happened again, so it seems to be related to that part

Are there certain things that we need to be aware of when we edit the HTML / Preload version, in order to auto generate the text version?

Hi,

It could be related to an POST size limitation ; or to some (Joomla/web server) security plugin.
Please try to put your modification directly in the files using FTP ; you have the ".modified.php" files ; if you store your content in these files it will create the override (properly) and you won't loose your modification with HikaShop updates.

Regards,

Hi Jerome

I tried to modify the files directly with FTP but alas it doesn't seem to have made any difference at all.

Hi,

alas it doesn't seem to have made any difference at all.

Please explain.

Regards,

Hi Jerome,

What I mean is that the same "errors" as described in my third post I don't know whether it's post / size thing as the Pre-load / HTML version works just fine if we disregard auto-generating the Text-version.

Hi,

We're not able to reproduce the problem on our end. It works just fine, so I can only assume that there is something on your website which isn't like when we try to reproduce it.
Could you provide a backend access so that we can check your settings and reproduce, and a FTP access in order to debug it if necessary ?
www.hikashop.com/support/contact-us.html

Done and done - You can just use the existing orders in the backend as you want.

Hi,

It's fixed.

Your override of the "preload" contained a tabulation at the beginning of the file.
That tab created some content which were included in the email (what you could see in the textarea) and because the email was not really empty, the creation of the text version using the HTML one was not done.

I'll add a "trim" in HikaShop in order to avoid such kind of issue.

Regards,

Hi Jerome!

I've been unable to locate the tabulation in the file, however, could you point out where you added the "trim" so that I can add it to our live server?

Hi,

I removed the tab from your preload file, that's why you can't see it now.
It was just at the beginning of the preload, something like that :
About the "trim", it's in the HikaShop class mail (administrator/components/com_hikashop/classes/email.php), you need to use that code for the end of the function "loadEmail"
Regards,

Hi Jerome.

I figured as much but I tried to find the tab on the live site, alas I still failed, although it might be because of my editor or simply me looking the wrong place.

(administrator/components/com_hikashop/classes/email.php)

Surely it's (administrator/components/com_hikashop/classes/mail.php) ?

Thanks for the help

OBS.

Strange thing is, I can't see the trim part in on the server you had access to, yet it works as it should, even when I paste in a old version (one that should contain the extra tabulation.

Hi,

Yes, it's administrator/components/com_hikashop/classes/mail.php