Sofort Payment Method

-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.6
-- Browser(s) name and version -- : Firefox

Hi, I have read plenty in the Forum but no solid answer to why i dont get redirected to soforüberweisung.de.

I have activated the Payment Module, added my sofort Id, project Id and API Key but I am not being redirected when I click on Pay now.

Am I missing something?

Thanks in advance,
W. Brandhoff

Hello,
Can you give me more information about it like some screenshots of how you configured your Sofort payment method or if you are having any error message instead of being redirected ?
Thanks.

Hi Mohamed,
Sorry to bother, its usually a standard procedure to put in the payments.
I have attached a screen to show my sofort credentials which have been verified by the sofort support.
I get no errors, i just return to the same cart page.

Thanks again,

Wolfram

Hi,

Please try updating HikaShop to the latest version. From what I can see on your website, you have the 2.6.0 version, not the 2.6.1.
take.ms/WlSvY
That might help fix the problem.
If not, try again with the default template Joomla instead of your template. That might display some error message. In that case, provide use with the error message.

Hi and thanks for the tip.

I updated Hika Shop and changed to Protostar and at least I got redirected to Sofort with an error now. ( screen )
So I guess its the Template, its a shaper helix3, has this template given Problems before?

Thanks in advance,
Wolfram

ps. Shaper Helix wont give advice...

"Thanks for your query. We are really sorry to say that, we can't give you third party joomla extension support. Please contact with Hika Shop forum."

Hi,

We are not able to read/understand the error message ; would it be possible to have it in "text" instead of an image or have a translation of that error message in English ?

We do not have specific issues with helix3 ; but it is possible that you have some javascript errors in your page which would explain why the checkout could not work properly.

Regards,

Hi, the error isnt important right now. I have checked my settings, shut Mootools off and on and disabled all components i dont need.
Would it be possible to check the backend to see where the conflict is?

s553057611.online.de/av-2016

Thanks again but is anyone there? I find Hika Shop great but if i cant pay with it it is not worth the money.

Hello,

the error isnt important right now

Well, in your case the problem is probably coming from the sofort payment method which triggered that error message, so without more information like some error messages, we won't be able to understand from where your issue is coming form.

Also, even when I try to select the Paypal Payment method I'm not correctly redirected to the PayPal platform but I stay on the same page without any error message (it's probably coming from your template).

Giving us a temporary Back-end / FTP access will probably help us to understand from where your issue is coming from.
You can send it through our contact form (don't forget to specify the link of the thread) :
www.hikashop.com/support/contact-us.html

Hello,

I'm currently having that error message with the back-end access you gave me :

Warning
You do not have access to the Administrator section of this site.

Note that I'll probably also need a temporary FTP access to correctly debug it.

Hello,
Regarding the Sofort error message :

An error occurred
Unfortunately, an error occured when processing your payment. Please return to the shop system.

You should probably directly ask them about that issue to have more information about it.
Also note that the Sofort payment plugin wasn't originally developed by us but apparently by "LG solutions".

Hi ,

Great, Thanks. At least I am getting redirected and will spend further hours trying to clear that problem with sofort.de.
Could you roughly describe what the problem was and if files were changed or just backend set up?

Wait I just saw you took out the Helix template from the menu. That we tried allready, i need the Helix in the Checkout.

Thanks again,

Wolfram

Ok, i am back after roughly 2 hours with sofort.de support. We tried adding new projects but all boiled down to a:

Error: 0401:Unauthorized

Can LG solutions help and where can I contact them?

They sent me back to Hika Shop saying their Payment functions.

When I switch to Paypal i get redirected, that still has to be setup and will happen on a further day.

Is it common to calculate a week for payment setup?

Thanks

Hello Wolfram,

From what I saw, the problem is probably coming from the Sofort platform which is redirecting your through an error message.

Wait I just saw you took out the Helix template from the menu. That we tried allready, i need the Helix in the Checkout.

Regarding the template, I had to test it with the default joomla template because your current template was creating a JavaScript issue which prevented you to be redirected to the Sofort/PayPal platforms.

Hello,

Can LG solutions help and where can I contact them?

The LG solutions was the name which was added on the XML of the Sofort plugin, but I think that you should contact the user "Boopoo" that you can find through that thread :
www.hikashop.com/forum/payment-methods/8...elopment.html#131701

Also, note that I tested it with your credentials on my end, and it worked fine, I was correctly redirected to the payment platform.

Well, thats great and I dont know how you managed but i still get the error in the screen...

Hello,

I found it in another thread :

[...] my API-Key I got from my customer was not the API -Key, but some generall Key containing usernumber:ProjectID:APIKEY. Delete the first to numbers incl. :, the you have the API.
And it worked!

Hope this will help..

Yes, thanks.
I allready spent a couple of hours checking the Project Ids and API Key with sofort.de. It all seems ok from their side.
And to update again.

Another hour with sofort and the technician said I am their second customer that could not get sofort.de payment to run with Hika shop.

At least he found out that the plugin was giving theses errors shown in the screen and to ask Hika Shop why the Plugin is asking for this data.

Wolfram

and the error xml
<?xml version="1.0" encoding="UTF-8"?>
<new_transaction>
<transaction>102026-268167-56BB0D97-A003</transaction>
<payment_url> www.sofort.com/payment/go/74ca36a41645cd...9700a9817469884f9d1f
<sr>
<errors>
<error>
<code>8010</code>
<message>Must not be empty.</message>
<field>shipping_address.country_code</field>
</error>
<error>
<code>8010</code>
<message>Must not be empty.</message>
<field>invoice_address.country_code</field>
</error>
<error>
<code>8010</code>
<message>Must not be empty.</message>
<field>invoice_address.firstname</field>
</error>
<error>
<code>8010</code>
<message>Must not be empty.</message>
<field>invoice_address.lastname</field>
</error>
<error>
<code>8010</code>
<message>Must not be empty.</message>
<field>invoice_address.street</field>
</error>
<error>
<code>8010</code>
<message>Must not be empty.</message>
<field>invoice_address.zipcode</field>
</error>
<error>
<code>8010</code>
<message>Must not be empty.</message>
<field>invoice_address.city</field>
</error>
<error>
<code>8010</code>
<message>Must not be empty.</message>
<field>shipping_address.firstname</field>
</error>
<error>
<code>8010</code>
<message>Must not be empty.</message>
<field>shipping_address.lastname</field>
</error>
<error>
<code>8010</code>
<message>Must not be empty.</message>
<field>shipping_address.street</field>
</error>
<error>
<code>8010</code>
<message>Must not be empty.</message>
<field>shipping_address.zipcode</field>
</error>
<error>
<code>8010</code>
<message>Must not be empty.</message>
<field>shipping_address.city</field>
</error>
<error>
<code>8057</code>
<message>Activate this product in your project settings.</message>
</error>
</errors>
</sr>
</new_transaction>

Hello,
That Hikashop Sofort Payment plugin is only using their Library, so these error are launched either by their Library or by their API.
In your case the best solution will probably be to directly ask more advice from the person who created that plugin or from Sofort.

Hi and thanks,

sofort more or less gave up and how can I contact the Plugin creator?

Wolfram

Hello,

1.
As I said, The LG solutions was the name which was added on the XML of the Sofort plugin, but I think that you should contact the user "Boopoo" that you can find through that thread :
www.hikashop.com/forum/payment-methods/8...elopment.html#131701
2.
Regarding your "Must not be empty" errors, you should probably test it by adding through the "sofort.php" file, these lines : just after this line : 3.
Regarding the "Activate this product" error message, you should maybe ask it to Sofort.