Checkout flow restart & jumps to second step

-- url of the page with the problem -- :
-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.4
-- PHP version -- : 7
-- Browser(s) name and version -- : 50.1

Hello,

I encounter two problems that i can't seem to solve on my own.

First problem - checkout flow restarts:
when I start the checkout flow and go through step one (shopping cart, shipping method) and step two (login & adress) and click next, the checkout flow restarts completly without reason.

Second problem - jumps to the second step of the checkout flow:
When I revisit the webshop, add a product and click on the cart button to go to the checkout flow, he automatically starts with step two (login & adress) and i can't go to step one (shopping cart, shipping method). This means that someone can't select his shipping method or has an overview of the selected products.

Could someone please advise me how to solve them both?

I've setup my checkout in three steps, step one and two mentioned above and step three (payment method). Visitors don't need to register, setup with these steps:
- Go to "Hikashop->System->Configuration->Checkout"
- Set the "Display method for registration" option to All in one page
- Set the "Registration" option to Guest

Hi,

Can you please provide a screenshot of your checkout workflow configuration ?
What do you provide in the second step before validation ?

Does your template compatible with Joomla messaging system ?
www.hikashop.com/support/documentation/6...issues.html#messages

Regards,

this is already include in my index.php file:
<div id="content" class="">
<div class="inner clearfix">
<jdoc:include type="message" />
<jdoc:include type="component" />
</div>

In my attachements you find the screenshots of my current checkout flow configuration.

Thanks in advance

Hi,

this seems to be an joomla related issue. I am experiencing the same issue since 3 days when I updated the joomla installation from 3.4.8 to 3.6.5.

regards,

Hi,

@davidvan:
The shipping method selection view requires the address to be filled by the customer, and when the address is filled, the shipping method that was previous selected is reset as the available shipping methods might change, etc.
So your problems of the checkout "jumping" from one step to the other is actually normal the way you set it up.
I would recommend to switch the login/address step with the shipping step so that the login/address is before the selection of the shipping method. It will prevent these "jumpings".

Thanks Nicolas, changing the flow of the checkout seemed to solve the problem!!

Thanks