Skip to main content

no custom fields in product summary after submitting a product

More
9 years 4 months ago - 9 years 4 months ago #270101 by jouwnaambord.nl
no custom fields in product summary after submitting a product was created by jouwnaambord.nl
-- url of the page with the problem -- : www.jouwnaambord.nl/naamborden/basisbord...naambord-aluminium-1
-- HikaShop version -- : 3.0.1
-- Joomla version -- : 3.7.0
-- PHP version -- : 7.0 and 5.5.9

Hi,

I have a strange problem, After filling the custom fields the next page in the checkout doesn't show the content of these fields in the productsummary. Tried everything, restored back-ups, installed the latest version, did a database check. Nothing is helping to solve this.

I removed all the customized php changes in the view tab, that also didn't help.

Can you please chek this out?
Last edit: 9 years 4 months ago by jouwnaambord.nl.

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago #270120 by nicolas
Replied by nicolas on topic no custom fields in product summary after submitting a product
Hi,

Edit your custom fields, make sure that the custom display display settings are activated and save the custom fields.
Then, if that doesn't help, try with the default template of Joomla and see if you get the fields.

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago - 9 years 4 months ago #270136 by jouwnaambord.nl
Replied by jouwnaambord.nl on topic no custom fields in product summary after submitting a product
Hi Nicolas,

Already tried that, didn't work, I removed the field and recreated it. It shows on the frontend now, but is still not shown on the orderform. It is on the invoice though. I do not understand what's wrong.
Last edit: 9 years 4 months ago by jouwnaambord.nl.

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago #270146 by nicolas
Replied by nicolas on topic no custom fields in product summary after submitting a product
Hi,

I'm not sure what you mean by "orderform".
I now see the custom item fields on the cart during the checkout on your website:
monosnap.com/file/PD348gAyMCcrGsuc6gnaat3Txyelrd

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago - 9 years 4 months ago #270448 by jouwnaambord.nl
Replied by jouwnaambord.nl on topic no custom fields in product summary after submitting a product
Hi,

I mean the Shipping_Invoice on the backend. The INVOICE is showing everything, the SHIPPING_INVOICE is not.
Last edit: 9 years 4 months ago by jouwnaambord.nl.

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago #270480 by nicolas
Replied by nicolas on topic no custom fields in product summary after submitting a product
Hi,

I was able to reproduce the problem.
Download the install package on our website and install it on yours and that will add the patch for that.
The following user(s) said Thank You: jouwnaambord.nl

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago - 9 years 4 months ago #270519 by jouwnaambord.nl
Replied by jouwnaambord.nl on topic no custom fields in product summary after submitting a product
Yes, problem solved, thanks. Only now there's a small other problem. In the Hikashop/ Content Module, when displaying all products from a category, the link to the product page is not shown when there's no main price on the productpage (only prices assigned to the variants) and it displays the text "Free product". It will display after checking the "Add to shoppincart for free products", but I don't want that. It worked fine whith the former version (before you made the change for the SHIPPING-INVOICE problem). It just did show the "standard" variant then.
Last edit: 9 years 4 months ago by jouwnaambord.nl.

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago #270527 by nicolas
Replied by nicolas on topic no custom fields in product summary after submitting a product
Hi,

Thank you for your report. I've added a patch on our end to fix that. Please download the install package on our website via the menu My account>My subscriptions and install it on yours in order to get the patch and it should then work fine.

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago #270559 by jouwnaambord.nl
Replied by jouwnaambord.nl on topic no custom fields in product summary after submitting a product
Hi Nicolas,

That worked, thanks. Unfortunately another problem occurred. In the backend, when entering an order and clicking on the productlink (see screenshot), a 404 error is displayed.

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago #270562 by nicolas
Replied by nicolas on topic no custom fields in product summary after submitting a product
Hi,

What is the link you have ?
It works fine on my local test website.

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago #270604 by jouwnaambord.nl
Replied by jouwnaambord.nl on topic no custom fields in product summary after submitting a product
Hi,

It's the link to the variant wich is causing this error. When clicking on the arrow at the right side of the link will lead to the mainproduct.

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago #270612 by nicolas
Replied by nicolas on topic no custom fields in product summary after submitting a product
Hi,

So again, what is the URL which doesn't work ? Can you provide it ?

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago #270635 by jouwnaambord.nl
Replied by jouwnaambord.nl on topic no custom fields in product summary after submitting a product
Hi,

For example the URL is:

www.jouwnaambord.nl/naamborden/administr...ium-7?tmpl=component

When I install a former version of Hikashop the same URL is:

www.jouwnaambord.nl/naamborden/index.php...component&Itemid=582

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago #270639 by nicolas
Replied by nicolas on topic no custom fields in product summary after submitting a product
Hi,

I see, the problem on your website is the "administrator part which shouldn't be there.
It's strange that I don't have the problem on my end.
Could you provide a backend and FTP access so that we could debug the situation in order to add a patch for that ?
You can use our contact form for that:
www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago #270795 by jouwnaambord.nl
Replied by jouwnaambord.nl on topic no custom fields in product summary after submitting a product
Hi Nicolas,

I do not understand how, but the problem with the missing fields in the SHIPPING_INVOICE is back again...

Installed the latest update but that did'nt help.

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago #270899 by nicolas
Replied by nicolas on topic no custom fields in product summary after submitting a product
Hi,

Regarding the shipping invoice, that's because you've customized the file "invoice" of the view "order" from an old version of HikaShop which doesn't support the new display settings of custom fields.
Remove the customization of that view file via the menu Display>Views and the custom fields will display again. You can then add back your changes to the new version of the invoice view file.

I was able to access your FTP, thanks. I've added a patch. It works now on your website. I've also added the patch on our end.

Please Log in or Create an account to join the conversation.

More
9 years 4 months ago #270925 by jouwnaambord.nl
Replied by jouwnaambord.nl on topic no custom fields in product summary after submitting a product
Hi Nicolas,

OK thanks, it works again. Strange though, because I didn;t change this earlier?

Please Log in or Create an account to join the conversation.

Time to create page: 0.273 seconds
Powered by Kunena Forum