Receiving error: (270) Line item 1 is invalid

We have a very simple Hikashop product called "TRY SSYC Deposit Payment", which is simply a $100 deposit payment.

This has been in-place for several years, and has been working fine.

Attempts to place an order for this product result in an order being "created" but not "confirmed", and the order fails with the error

The following errors have occurred.

(270) Line item 1 is invalid.

in our Authorize.net gateway process at: secure.authorize.net/gateway/transact.dll

Hi,

Could you provide a screenshot of the settings of that product and a link to the product page so that we can better understand the situation ?

The payment process can be accessed via:
www.ssyc.org/try-ssyc-checkout

The product definition is attached as four screen-shot jpg files.

I am happy to grant you temporary super use access, just send me an e-mail and I'll provide the credentials.

Dave

Hello,

Can you try to add a product code in your product configuration page and process another test in order to see if that work ?
It's seems that authorize.net expecting a specific item format that must start with a product code, and here this code is missing.

Awaiting news from you.

Regards

That looks like it might have solved the problem.

Thanks,
Dave