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Pedidos en carros de compra

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7 years 3 months ago #308119 by Reincidente
Pedidos en carros de compra was created by Reincidente
-- url of the page with the problem -- : www.hermanosgaliano.es
-- HikaShop version -- : 4.1.0
-- Joomla version -- : 3.9.6

Hola.
¿Tenéis algún plugin o componente para tener controlados los carros de compra abandonados?
Hay clientes que tienen pedidos a medias o los abandonan sin finalizar el pedido.
¿Se puede programar o automatizar un mensaje para estos casos?

Un saludo.

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7 years 3 months ago #308123 by nicolas
Replied by nicolas on topic Pedidos en carros de compra
Hi,

You have that plugin on our marketplace:
www.hikashop.com/marketplace/product/241-reminder-plugin.html

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6 years 6 months ago #316159 by Reincidente
Replied by Reincidente on topic Pedidos en carros de compra
Hola Nicolás, buenas tardes.
Acabo de comprar este plugin, pero no sé cómo configurarlo.
¿Tenéis algún tutorial de cómo personalizar los mensajes de recordatorio?
Muchas gracias.
Un saludo.

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6 years 6 months ago #316160 by Mohamed Thelji
Replied by Mohamed Thelji on topic Pedidos en carros de compra
Hello,

If you want to configure it you'll can :
- Directly edit your emails via "Hikashop->System->Emails"
And
- Use option of the plugin through its configuration page.

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6 years 6 months ago #316198 by Reincidente
Replied by Reincidente on topic Pedidos en carros de compra
Hola Mohamed y Nicolás, buenos días.
He configurado los tiempos del plugin reminder (solo para carros de compra) para que los envíe cuando un carro de compra lleva "X" segundos a un máximo de tiempo de espera de 1 día.
Después he configurado el correo Cart reminder notification con las traducciones de Joomla para que ponga el texto que quiero.
En Sistema, Cronológica el cron está activado, pero el plugin no trabaja.
Si hago click en la url del cron sí que envía los correos, pero no lo hace automáticamente.
Cuando hago click en la url envía a todos los usuarios todos los correos de carros de compra, en vez de enviar su carro de compra a cada usuario.
¿Qué me aconsejas?

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6 years 6 months ago - 6 years 6 months ago #316201 by Philip
Replied by Philip on topic Pedidos en carros de compra
Hello,

Can you provide all related setting page screenshot, please ? This will able us to check your configuration, and we hope better understand the context.

Awaiting news from you to progress on your subject.
Regards
Last edit: 6 years 6 months ago by Philip.

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6 years 6 months ago #316217 by Reincidente
Replied by Reincidente on topic Pedidos en carros de compra
Hola.
Adjunto documento con todos los pantallazos.
En el último se puede ver como el mismo correo se envía a 3 usuarios diferentes.
No incluimos pantallazo de la activación del cron por motivos de seguridad.
Un saludo.

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6 years 6 months ago - 6 years 6 months ago #316232 by Philip
Replied by Philip on topic Pedidos en carros de compra
Hello,

Maybe this can leads you to the good way, but I don't see your Cron configuration of your HikaShop, from your Main HikaSHop Configuration, Cron tab :

alt


Regards
Last edit: 6 years 6 months ago by Philip.

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6 years 6 months ago #316264 by Reincidente
Replied by Reincidente on topic Pedidos en carros de compra
Adjunto pantallazo.
¿Ves algún problema?

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6 years 6 months ago #316299 by nicolas
Replied by nicolas on topic Pedidos en carros de compra
Hi,

I checked on our end and it seems that you had deactivated the cron task at some point.
It's activated it back for you and it seems to be working now.
Please confirm how it goes for you now.

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6 years 6 months ago #316310 by Reincidente
Replied by Reincidente on topic Pedidos en carros de compra
Hola.
¿Tengo que reinstalar hikashop o el plugin reminder?
He vuelto a probar y no funciona bien.
Envía a todos los usuarios todos los carros de compra...
¿Qué puedo hacer?

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6 years 6 months ago #316334 by Reincidente
Replied by Reincidente on topic Pedidos en carros de compra
Hola!
Por favor, ¿sabéis dónde estará el problema?
Envía todos los carros de compra a todos los usuarios...

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6 years 6 months ago #316342 by nicolas
Replied by nicolas on topic Pedidos en carros de compra
Hi,

Sorry but we don't work during the weekend so we couldn't answer before.
Could you provide a backend access along with a link to this thread via our contact form so that we could check on the situation on your website as no one reported such issue so far ?
www.hikashop.com/support/contact-us.html

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6 years 6 months ago #316345 by Reincidente
Replied by Reincidente on topic Pedidos en carros de compra
Mensaje enviado por el formulario

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6 years 6 months ago #316358 by Reincidente
Replied by Reincidente on topic Pedidos en carros de compra
Lo he vuelto a enviar con todos los datos correctos,.
Un saludo.

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6 years 6 months ago #316363 by Reincidente
Replied by Reincidente on topic Pedidos en carros de compra
Hola
¿Habés hecho algo en el backend?
La página no funciona y me lanza este error
Can't create/write to file '/var/tmp/#sql_6a4_0.MAI' (Errcode: 28)

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6 years 6 months ago #316370 by nicolas
Replied by nicolas on topic Pedidos en carros de compra
Hi,

I tried to access your website backend, but when I do with the access you provided I get the error:
"Username and password do not match or you do not have an account yet."
So I wasn't able to look at the situation there nor modify anything which would be linked to the error message of your last post.

Also, if I look online for your message I get this:
www.digitalocean.com/community/questions...f98_0-myi-errcode-28
It explains that the issue is either that you don't have anymore space on your hosting, or that the tmp folder of your hosting is not writable. I would recommend you to contact your hosting support regarding this issue.

Then, please double check the credentials and make sure they are working and send again a message via our contact form so that we get the correct credentials.

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6 years 6 months ago #316629 by Reincidente
Replied by Reincidente on topic Pedidos en carros de compra
Buenos días.
Acabo de enviaros al formulario los datos de acceso.
Hemos tardado muchos días porque hubo un componente de analytics pro que nos colapsó el servidor...

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6 years 6 months ago #316645 by nicolas
Replied by nicolas on topic Pedidos en carros de compra
Hi,

I got your new email with the new password but I'm still not able to login to your backend with it:
monosnap.com/file/NnZaLfDSCbwtxBdOGVALwTf3kCD8sB
Could you please double check the credentials you sent ?

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6 years 6 months ago #316648 by Reincidente
Replied by Reincidente on topic Pedidos en carros de compra
Hola.
He enviado otro correo con las nuevas credenciales.
Un saludo.

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