Skip to main content

Discount virtual coupon userpoint not apply

5 years 11 months ago #326344 by consultech
Discount virtual coupon userpoint not apply was created by consultech
-- HikaShop version -- : 4.4.0
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.3

Hi,

I have configured (I hope correctly) the userpoint plugins, all works perfectly execept at checkout process when user choosing to spend userpoint to reduce the order, the virtual coupon is correctly show at the end but not apply !

Regards,

Please Log in or Create an account to join the conversation.

5 years 11 months ago #326356 by nicolas
Replied by nicolas on topic Discount virtual coupon userpoint not apply
Hi,

Could you provide a screenshot of the both the user points payment method via the System>Payment methods menu and the user points plugin via the System>Plugins menu ?

Please Log in or Create an account to join the conversation.

5 years 11 months ago #326370 by consultech
Replied by consultech on topic Discount virtual coupon userpoint not apply
Thank-you Nicolas,

Here the screenshots for my actual configuration in both (plugin /payment method):

I Hope this help you to solve my problem.

Please Log in or Create an account to join the conversation.

5 years 11 months ago - 5 years 11 months ago #326416 by Philip
Replied by Philip on topic Discount virtual coupon userpoint not apply
Hello,

Please, can you try in your HikaShop User Points plugin to define the "Valid order statuses" with your confirmed order status.
In order to check every possibilities can you provide your order statuses listing (System dropdown => Order Statuses).

Awaiting news from you to progress on your subject.
Regards
Last edit: 5 years 11 months ago by Philip.

Please Log in or Create an account to join the conversation.

5 years 11 months ago #326506 by consultech
Replied by consultech on topic Discount virtual coupon userpoint not apply
Hello,

Thank-you Nicolas.

Still not working with this order statuses field filled with this values : confirmed,shipped,factory,TRANSAX_YES

screenshot here with all order statuses.

regards,

Please Log in or Create an account to join the conversation.

5 years 11 months ago - 5 years 11 months ago #326543 by Philip
Replied by Philip on topic Discount virtual coupon userpoint not apply
Hello,

Then can you provide backend & url link references (with full access) in order to process some tests by ourselves.
Use the Contact us form to provide these references, and add an Url link to this topic in your message.

Awaiting news from you to be able to progress.
Regards
Last edit: 5 years 11 months ago by Philip.

Please Log in or Create an account to join the conversation.

5 years 11 months ago #326574 by consultech
Replied by consultech on topic Discount virtual coupon userpoint not apply
Hello,

It's done.

regards.

Please Log in or Create an account to join the conversation.

5 years 11 months ago #326591 by Philip
Replied by Philip on topic Discount virtual coupon userpoint not apply
Hello,

We have received your references but unfortunately these references don't allow us to reach your backend.
Can you double check references, and do the required to allow us to successfully reach your settings.

Regards

Please Log in or Create an account to join the conversation.

5 years 11 months ago - 5 years 11 months ago #326753 by Philip
Replied by Philip on topic Discount virtual coupon userpoint not apply
Hello,

We analyzed your configuration and everything seems to well configured so far, but we were able to see your issue.
Our theory, is maybe that this issue come from some override on your checkout override view.
Now, to be sure of it, as it's a site in production, I let you process some tests with a default template like ProtoStar.

Awaiting news from you.
Regards
Last edit: 5 years 11 months ago by Philip.

Please Log in or Create an account to join the conversation.

5 years 11 months ago #326804 by consultech
Replied by consultech on topic Discount virtual coupon userpoint not apply
Hi philippe,

Thank-you to spend your time.

I have change the default template to protostar in checkout pages on my sandbox server with copy of entire website and issue still the same...

I try to search too and I don't know why. My client don't want fidelity points as payement methode and it's a problem.

Regards,

Please Log in or Create an account to join the conversation.

Time to create page: 0.066 seconds
Powered by Kunena Forum