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Wrong items to checkout
5 years 4 months ago #332591
by Aris
Wrong items to checkout was created by Aris
-- url of the page with the problem -- :
www.totalcarboncleaner.com/el/products-gr.html
Hi
Even i add 1 item to the shop, to the cart apears 2,
Any suggestions please
Check this link please www.totalcarboncleaner.com/el/products-gr/product/3-ci-1.html
Hi
Even i add 1 item to the shop, to the cart apears 2,
Any suggestions please
Check this link please www.totalcarboncleaner.com/el/products-gr/product/3-ci-1.html
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5 years 4 months ago #332597
by nicolas
Replied by nicolas on topic Wrong items to checkout
Hi,
It seems to be from the rokbooster extension on our website.
You actually don't have to click on anything.
Just hover on the add to cart button for 2 seconds and rokbooster will "preload" the URL of the add to cart button, effectively adding the product to the cart before you click on it.
So you'll have to check with the support of rokbooster so that they can do something about this or provide some information on what to do in rokbooster's settings to avoid the issue.
It seems to be from the rokbooster extension on our website.
You actually don't have to click on anything.
Just hover on the add to cart button for 2 seconds and rokbooster will "preload" the URL of the add to cart button, effectively adding the product to the cart before you click on it.
So you'll have to check with the support of rokbooster so that they can do something about this or provide some information on what to do in rokbooster's settings to avoid the issue.
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5 years 4 months ago #332600
by Aris
Replied by Aris on topic Wrong items to checkout
Hello Nicolas
thank you for your reply
unfortunately i dont know much and i have none can help me

this what i found ... gives you any idea?
Best regards
thank you for your reply
unfortunately i dont know much and i have none can help me
this what i found ... gives you any idea?
Best regards
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5 years 4 months ago - 5 years 4 months ago #332601
by Aris
Replied by Aris on topic Wrong items to checkout
and a video
youtu.be/XH0IiVItDsA
Last edit: 5 years 4 months ago by Aris.
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5 years 4 months ago #332602
by nicolas
Replied by nicolas on topic Wrong items to checkout
Hi,
I don't know how rokBooster works. You should ask RocketTheme's support about what should be done.
From the options I can see on your screenshots, the "use background rendering" option seems like the most probable of causing the issue.
Try to disable it.
If that doesn't help and you can't get in touch with RocketTheme's support, you can always turn off the rokBooster extension.
I don't know how rokBooster works. You should ask RocketTheme's support about what should be done.
From the options I can see on your screenshots, the "use background rendering" option seems like the most probable of causing the issue.
Try to disable it.
If that doesn't help and you can't get in touch with RocketTheme's support, you can always turn off the rokBooster extension.
The following user(s) said Thank You: Aris
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5 years 4 months ago #332619
by Aris
Replied by Aris on topic Wrong items to checkout
Hi!!
i disable all rok...
still the same...
i disable all rok...
still the same...
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5 years 4 months ago #332621
by nicolas
Replied by nicolas on topic Wrong items to checkout
Hi,
I checked again today and it seems that the issue is linked to the "instantpage" system plugin.
Please try disabling it.
I checked again today and it seems that the issue is linked to the "instantpage" system plugin.
Please try disabling it.
The following user(s) said Thank You: Aris
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5 years 4 months ago #332642
by Aris
Replied by Aris on topic Wrong items to checkout
Yes that worked!
Thank you Nicolas!
Thank you Nicolas!
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