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Downloads menu gives error

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4 years 11 months ago - 4 years 11 months ago #336624 by jbekker63
-- HikaShop version -- : 4.4.4
-- Joomla version -- : 3.10.3
-- PHP version -- : 7.4.9
-- Browser(s) name and version -- : Chrome 95.0.4638.54
-- Error-message(debug-mod must be tuned on) -- : Call to a member function get() on null

The menu with the link index.php?option=com_hikashop&view=user&layout=downloads gives an error : Call to a member function get() on null

I also attached a pdf of the error in the BeeZ template
What is wrong?
Last edit: 4 years 11 months ago by jbekker63.

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4 years 11 months ago #336632 by Mohamed Thelji
Hello,

I wasn't able to reproduce on our end, can you give us a temporary :
- Access to your back-end
- FTP access
- test account with which you are encountering that issue

So that we can directly test and reproduce it ? Thank you.

Kind regards,
Mohamed.

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4 years 11 months ago #336711 by jbekker63
I've sent you the needed data in a PM

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4 years 11 months ago - 4 years 11 months ago #336754 by Mohamed Thelji
Hello,

I think your issue is coming from the fact that you installed an HikaShop starter version.

As explained through the attached screenshot, the "Enable customer download area" option is available in both the essential and business version of Hikashop.

In your case, a solution can be to directly download the last version of the HikaShop essential version through our website, install it and test it again.

Kind regards,
Mohamed.
Last edit: 4 years 11 months ago by Mohamed Thelji.

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