- Posts: 21
- Thank you received: 3
Downloads menu gives error
4 years 11 months ago - 4 years 11 months ago #336624
by jbekker63
Downloads menu gives error was created by jbekker63
-- HikaShop version -- : 4.4.4
-- Joomla version -- : 3.10.3
-- PHP version -- : 7.4.9
-- Browser(s) name and version -- : Chrome 95.0.4638.54
-- Error-message(debug-mod must be tuned on) -- : Call to a member function get() on null
The menu with the link index.php?option=com_hikashop&view=user&layout=downloads gives an error : Call to a member function get() on null
I also attached a pdf of the error in the BeeZ template
What is wrong?
-- Joomla version -- : 3.10.3
-- PHP version -- : 7.4.9
-- Browser(s) name and version -- : Chrome 95.0.4638.54
-- Error-message(debug-mod must be tuned on) -- : Call to a member function get() on null
The menu with the link index.php?option=com_hikashop&view=user&layout=downloads gives an error : Call to a member function get() on null
I also attached a pdf of the error in the BeeZ template
What is wrong?
Last edit: 4 years 11 months ago by jbekker63.
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4 years 11 months ago #336632
by Mohamed Thelji
Replied by Mohamed Thelji on topic Downloads menu gives error
Hello,
I wasn't able to reproduce on our end, can you give us a temporary :
- Access to your back-end
- FTP access
- test account with which you are encountering that issue
So that we can directly test and reproduce it ? Thank you.
Kind regards,
Mohamed.
I wasn't able to reproduce on our end, can you give us a temporary :
- Access to your back-end
- FTP access
- test account with which you are encountering that issue
So that we can directly test and reproduce it ? Thank you.
Kind regards,
Mohamed.
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4 years 11 months ago #336711
by jbekker63
Replied by jbekker63 on topic Downloads menu gives error
I've sent you the needed data in a PM
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4 years 11 months ago - 4 years 11 months ago #336754
by Mohamed Thelji
Replied by Mohamed Thelji on topic Downloads menu gives error
Hello,
I think your issue is coming from the fact that you installed an HikaShop starter version.
As explained through the attached screenshot, the "Enable customer download area" option is available in both the essential and business version of Hikashop.
In your case, a solution can be to directly download the last version of the HikaShop essential version through our website, install it and test it again.
Kind regards,
Mohamed.
I think your issue is coming from the fact that you installed an HikaShop starter version.
As explained through the attached screenshot, the "Enable customer download area" option is available in both the essential and business version of Hikashop.
In your case, a solution can be to directly download the last version of the HikaShop essential version through our website, install it and test it again.
Kind regards,
Mohamed.
Last edit: 4 years 11 months ago by Mohamed Thelji.
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