no redirect to a page

-- HikaShop version -- : 4.4.4
-- Joomla version -- : 3.10
-- PHP version -- : 7.4
-- Browser(s) name and version -- : firefox
-- Error-message(debug-mod must be tuned on) -- : blanc page

Hi,

After completing an order, the customer arrives at the extern payment page (pay.nl). It can just be seen, but after clicking on the further button there is a redirect to a white page and not to a working page of the website.

What to do to solve this?

Hi,

Reading the code of the pay.nl payment plugin at github.com/paynl/hikashop-plugin/blob/master/paynl.php I think this could happen if the payment is pending instead of being accepted and captured.
Now, I'm not the developer of that plugin and I'm not sure if that's the case.
The best would be to contact the technical support of pay.nl since they are the ones who developed that plugin.
They should be able to check the issue and tell you what to do.