Registered user checkout issue

verzevoul
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2 years 1 week ago #363650 by verzevoul

Registered user checkout issue was created by verzevoul

-- HikaShop version -- : 4.5.0
-- Joomla version -- : 3.10.11

Hi!

When a registered user goes to checkout page to complete an order, they are stack on the "Login" step.
I have created a Radio Button custom field about invoice or receipt. If the user wants incoice, by clicking on the radio button they will see more fields they have to fill such as Vat number etc.

The problem is that an already registered user when loggen in and going to ckeckout, cannot move on cause they seem to have to fill the invoice fields, but the fields don't show up on that step.

Thank you

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Philip
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2 years 6 days ago - 2 years 1 week ago #363653 by Philip

Replied by Philip on topic Registered user checkout issue

Hello,

Your issue seems to stem from the fact that your additional fields do not appear when the user registers.
Then, as soon as the user returns to the checkout, here is what they will see:

As a result, your required fields might not be filled in even though they are mandatory!
Now the question is, why don't these required fields appear during registration?

This is what we will try to understand, so can you provide us with the following elements:
- An Url link to your backend (administrator)
- Backend user references (with maximum Acl)

Note : Use our Contact us form to provide these elements, and don't forget to add an Url link to this topic in your message.
Regards

Last edit: 2 years 1 week ago by Philip.

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verzevoul
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2 years 6 days ago #363685 by verzevoul

Replied by verzevoul on topic Registered user checkout issue

I sent it!

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nicolas
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2 years 6 days ago #363686 by nicolas

Replied by nicolas on topic Registered user checkout issue

Hi,

Thanks.
I think the issue is with your HikaShop version. Please update it.
If you still have the issue after the update, check the folder templates/YOUR_TEMPLATE/html/com_hikashop/checkout/ via FTP. If you have it, rename it to deactivate all the view overrides on the checkout and it should help.

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verzevoul
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2 years 6 days ago - 2 years 6 days ago #363692 by verzevoul

Replied by verzevoul on topic Registered user checkout issue

Hi,

I updated to the latest Hikashop version and i get this error at frontend:

0
syntax error, unexpected 'object' (T_STRING), expecting function (T_FUNCTION) or const (T_CONST)

i removed all the overrides but still nothing.

Okay i updated it but still the same happens

Last edit: 2 years 6 days ago by verzevoul.

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verzevoul
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2 years 5 days ago #363694 by verzevoul

Replied by verzevoul on topic Registered user checkout issue

I just restored and reupdated to enable debug.
Here is the result
0

Code:

syntax error, unexpected 'object' (T_STRING), expecting function (T_FUNCTION) or const (T_CONST)

Αρχική Σελίδα
Call stack
#	Function	Location
()	JROOT/components/com_hikashop/views/product/view.html.php:3298
JLoader::load()	 
spl_autoload_call()	 
class_exists()	JROOT/libraries/src/MVC/Factory/LegacyFactory.php:83
Joomla\CMS\MVC\Factory\LegacyFactory->createView()	JROOT/libraries/src/MVC/Controller/BaseController.php:590
Joomla\CMS\MVC\Controller\BaseController->createView()	JROOT/administrator/components/com_hikashop/helpers/helper.php:2263
hikashopBridgeController->getNewView()	JROOT/administrator/components/com_hikashop/helpers/helper.php:924
hikashop_getLayout()	JROOT/modules/mod_hikashop/mod_hikashop.php:73
include()	JROOT/libraries/src/Helper/ModuleHelper.php:200
Joomla\CMS\Helper\ModuleHelper::renderModule()	JROOT/templates/yootheme/vendor/yootheme/builder-joomla/elements/module/element.php:31
YOOtheme\Configuration\Resolver->YOOtheme\{closure}()	JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:286
YOOtheme\Builder->applyTransforms()	JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:269
YOOtheme\Builder->applyTransforms()	JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:269
YOOtheme\Builder->applyTransforms()	JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:269
YOOtheme\Builder->applyTransforms()	JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:269
YOOtheme\Builder->applyTransforms()	JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:94
YOOtheme\Builder->load()	JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:111
YOOtheme\Builder->render()	JROOT/templates/yootheme/vendor/yootheme/builder-joomla/src/ContentListener.php:97
YOOtheme\Builder\Joomla\ContentListener->prepareContent()	JROOT/templates/yootheme/vendor/yootheme/container/src/Container.php:268
YOOtheme\Container->call()	JROOT/templates/yootheme/vendor/yootheme/application/src/Application/EventLoader.php:71
YOOtheme\Application\EventLoader::YOOtheme\Application\{closure}()	JROOT/templates/yootheme/vendor/yootheme/utils/src/EventDispatcher.php:117
YOOtheme\EventDispatcher->handleDefault()	JROOT/templates/yootheme/vendor/yootheme/utils/src/EventDispatcher.php:47
YOOtheme\EventDispatcher->dispatch()	JROOT/templates/yootheme/vendor/yootheme/platform-joomla/src/Dispatcher.php:44
YOOtheme\Joomla\Dispatcher->YOOtheme\Joomla\{closure}()	JROOT/libraries/joomla/event/dispatcher.php:165
JEventDispatcher->trigger()	JROOT/components/com_content/views/article/view.html.php:193
ContentViewArticle->display()	JROOT/libraries/src/MVC/Controller/BaseController.php:664
Joomla\CMS\MVC\Controller\BaseController->display()	JROOT/components/com_content/controller.php:118
ContentController->display()	JROOT/libraries/src/MVC/Controller/BaseController.php:702
Joomla\CMS\MVC\Controller\BaseController->execute()	JROOT/components/com_content/content.php:43
require_once()	JROOT/libraries/src/Component/ComponentHelper.php:402
Joomla\CMS\Component\ComponentHelper::executeComponent()	JROOT/libraries/src/Component/ComponentHelper.php:377
Joomla\CMS\Component\ComponentHelper::renderComponent()	JROOT/libraries/src/Application/SiteApplication.php:194
Joomla\CMS\Application\SiteApplication->dispatch()	JROOT/libraries/src/Application/SiteApplication.php:233
Joomla\CMS\Application\SiteApplication->doExecute()	JROOT/libraries/src/Application/CMSApplication.php:225
Joomla\CMS\Application\CMSApplication->execute()	JROOT/index.php:49

Thank you.

I ll restore again before the update to keep the website running

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nicolas
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2 years 5 days ago - 2 years 5 days ago #363693 by nicolas

Replied by nicolas on topic Registered user checkout issue

Hi,

So, I've checked on the situation and I think I know what your problem is.
You've restricted the custom fields based on the user group:
i.imgur.com/Fjxzdfo.png
So it's normal that the field doesn't appear on the registration form since the user is not yet logged in.
And once the user is logged in and goes to the address step, the system doesn't let him continue as it sees the required custom field not filled in the address. And it asks the user to fill them in before proceeding.

So, as far as I can see, the system reacts exactly how it is supposed to, based on the way it is configured.
I think you want to change the access level setting of these custom fields to be for all the user groups, or at least also for the guest group.

Regarding the error on the frontend, it comes from the use of an old version of PHP. Thanks for your feedback. I've made a patch for this.
Download again the install package of HikaShop 5.1.1 and you won't get the error.

Last edit: 2 years 5 days ago by nicolas.

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