Advanced Date Picker - Waiting Day Ignored
1 year 5 months ago #367043
by Joomill
Advanced Date Picker - Waiting Day Ignored was created by Joomill
-- HikaShop version -- : 5.1.6
-- Joomla version -- : 4.4.13
Hi,
I use the Advanced Date Picker plugin.
Waiting days = 1
Hour for extra day = empty
Now my customer recieves an order with the delivery date on today.
This shouldn't be possible and i can't reproduce this. I always see an error and the order is not finished.
Do you know how this client can do this? (see attachment)
Thanks in advance.
-- Joomla version -- : 4.4.13
Hi,
I use the Advanced Date Picker plugin.
Waiting days = 1
Hour for extra day = empty
Now my customer recieves an order with the delivery date on today.
This shouldn't be possible and i can't reproduce this. I always see an error and the order is not finished.
Do you know how this client can do this? (see attachment)
Thanks in advance.
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1 year 5 months ago #367050
by nicolas
Replied by nicolas on topic Advanced Date Picker - Waiting Day Ignored
Hi,
It could be a time zone issue. Try activating the "Set hour to noon when processing time" setting of the Hikashop Date Picker Plugin in the Joomla plugins manager.
It could be a time zone issue. Try activating the "Set hour to noon when processing time" setting of the Hikashop Date Picker Plugin in the Joomla plugins manager.
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1 year 5 months ago #367082
by Joomill
Replied by Joomill on topic Advanced Date Picker - Waiting Day Ignored
Hi,
I checked the plugin and this setting was already set to yes.
Is there anything else i should modify?
I checked the plugin and this setting was already set to yes.
Is there anything else i should modify?
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1 year 5 months ago #367096
by nicolas
Replied by nicolas on topic Advanced Date Picker - Waiting Day Ignored
Hi,
Then I'm not sure. Maybe the fact that it is enabled is the problem ?
The first thing to do would be to be able to reproduce the issue.
Since it is apparently hard to reproduce, it hints at a timezone issue: at some point of the day, the plugin thinks it is in the day before even though that's not the case in your country. And thus the waiting day is still enforced but it allows for today as it thinks it currently is yesterday.
So, I would recommend checking the time of the day that order was created on your website, and then try to reproduce the problem at that same time. Also, check the settings of the user account. On some Joomla websites, each user can configure his own timezone. That might mess up the current day calculations. Hopefully, you'll be able to reproduce the problem.
Once the problem can be reproduced consistently, we can look into it deeper.
Then I'm not sure. Maybe the fact that it is enabled is the problem ?
The first thing to do would be to be able to reproduce the issue.
Since it is apparently hard to reproduce, it hints at a timezone issue: at some point of the day, the plugin thinks it is in the day before even though that's not the case in your country. And thus the waiting day is still enforced but it allows for today as it thinks it currently is yesterday.
So, I would recommend checking the time of the day that order was created on your website, and then try to reproduce the problem at that same time. Also, check the settings of the user account. On some Joomla websites, each user can configure his own timezone. That might mess up the current day calculations. Hopefully, you'll be able to reproduce the problem.
Once the problem can be reproduced consistently, we can look into it deeper.
Please Log in or Create an account to join the conversation.
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