Missing emails to customer

-- HikaShop version -- : 6.0.0
-- Joomla version -- : 5.3.1
-- PHP version -- : 8.2.
-- Browser(s) name and version -- : All of them
-- Error-message(debug-mod must be tuned on) -- : There is no error message

Dear support team,
after upgrade of Joomla 3.10.12 and Hickashop 5.0.0. to Joomla 5.3.1. and Hickshop to 6.0.0 we still get emails to administrator about orders done, but no emails to customer with information about payment, when the bank transfer used as a payment method. This makes purchases almost impossible cause bank data are shown only once upon ordering on the web page. And the confirmation mail to customer with bank data ist not coming. Maybe it is a known problem and we should change something in the settings?
Cheers,
Anton from Creationell

Hi,

This is not a known problem.

First, check the Customers>Emails history. Do you see the missing emails there ?
If yes, then the emails are being sent by HikaShop and the problem is elsewhere (in the email server of the hosting sending the emails for example).
If no, then check the menu System>Emails. There, is the "order creation notification" email still enabled ?
Did you customize it ? If you click on the "preview" button and generate a preview of the email for an order, do you get the email generated properly ?

Hi Nicolas, thank you, you have solved my problem. Unfortunately it was also so on the live server.

For some reason the attached files that were earlier in media/com_hikashop/upload/safe were somehow moved to images/com_hikashop/upoad. The fact that those attachments were not there anymore had lead to failing generation of an email to customer.

Have a nice day

P.S. I didn't find a button to mark this thread/topic as solved

Hi,

I'm glad I could help. And thanks for your feedback on the issue !

PS: There is no "close thread" feature on the forum system we're using as far as I know. You can just leave the thread as is.