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shipping/weight error
15 years 1 day ago #25998
by doydot
shipping/weight error was created by doydot
I am having trouble with this error:
The cart items combined weight is too big for all the possible shipping methods
This was working yesterday and I have not changed anything.
IE9-veiwed in normal and compatibility mode.
Joomla 1.6
The cart items combined weight is too big for all the possible shipping methods
This was working yesterday and I have not changed anything.
IE9-veiwed in normal and compatibility mode.
Joomla 1.6
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15 years 1 day ago #25999
by doydot
Replied by doydot on topic Re: shipping/weight error
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15 years 20 hours ago #26016
by nicolas
Replied by nicolas on topic Re: shipping/weight error
Could you do a screenshot of your shipping methods configuration ?
Did you set a weight in your products ?
If it displays that message, it's because of a weight restriction between your shipping methods and your products weight.
Did you set a weight in your products ?
If it displays that message, it's because of a weight restriction between your shipping methods and your products weight.
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15 years 16 hours ago #26058
by nicolas
Replied by nicolas on topic Re: shipping/weight error
I can see that you restricted your shipping method to the zone queensland. So if the main tax zone option of the configuration is not that zone, it won't display the zone in the checkout.
Also, you should check that the first weight unit is kg in the configuration as you use kg everywhere.
Also, it's normal that the shipping method is not displayed as long as you don't enter your address in the checkout.
Finally, I invite you to check the FAQ regarding shipping methods display issues on the checkout:
www.hikashop.com/en/support/documentatio...ins-listing.html#faq
Also, you should check that the first weight unit is kg in the configuration as you use kg everywhere.
Also, it's normal that the shipping method is not displayed as long as you don't enter your address in the checkout.
Finally, I invite you to check the FAQ regarding shipping methods display issues on the checkout:
www.hikashop.com/en/support/documentatio...ins-listing.html#faq
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15 years 13 hours ago #26089
by nicolas
Replied by nicolas on topic Re: shipping/weight error
I tried to order that product:
rchelicoptersandhobbies.com.au/rc-helis/product/cid-5.html
It has a weight of 7.99kg.
You main zone is "australia" in the configuration.
In your shipping methods listing, there is no shipping method for australia for that weight, so it's normal that it displays that error message.
rchelicoptersandhobbies.com.au/rc-helis/product/cid-5.html
It has a weight of 7.99kg.
You main zone is "australia" in the configuration.
In your shipping methods listing, there is no shipping method for australia for that weight, so it's normal that it displays that error message.
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