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UPS Shipping Calculation is incorrect

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12 years 8 months ago - 12 years 8 months ago #140705 by ajack036

-- url of the page with the problem -- : sales.sesi-va.com/yro/index.php/hikashop...r-categories-listing
-- HikaShop version -- :HikaShop Starter 2.2.3, Joomla!™ Online Store Component
-- Joomla version -- : Joomla! 2.5.17
-- PHP version -- : 5.3.10-1ubuntu3.9
-- Browser(s) name and version -- : mozilla11 - 1.0

On check out the shipping cost is astronomical. to ship oyster is $280. Not sure what i have done wrong any help would be appreciated. attached screen shots of how shipping method is configured and a product is configured.


Last edit: 12 years 8 months ago by ajack036.

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12 years 8 months ago #140734 by Jerome
Hi,

Please check the option "Group packages" of the plugin (a little below of your last screenshot).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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12 years 8 months ago #140740 by ajack036
thank you for your suggestion. I check no and it did help but I am still not there yet. See attached screen shots for an updated configuration and cart.

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12 years 8 months ago #141549 by Mohamed Thelji
Hi,
Sorry for the late reply, the problem is coming from the fact that you are sending :
- 36 packages if the group packages option is turned off : 1 lb 14x10x10 in
- 9 packages if the group packages option is turned on : 4 lb 14x40x40 in

How do you exactly want to send your packages, and what kind of price are you expecting ?

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