Customer Shipping Tracking

-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3.4

Is there a way or a best way for once a customer orders for them to get UPS or USPS tracking number both through email and through site account?

Can someone point me the correct way to do this?

Thank you,
Reed

Hello Reed,
Creating a shipping tracking system for USPS/UPS will require a development with the USPS track and delivery system for example : www.usps.com/business/web-tools-apis/delivery-information.htm
To do that you'll need some development skills.

Thanks again for the help...

Is there any easy manual ways to do this... I am not a developer... such as once I mark a packaged shipped I can add the tracking number manually to the email and send it and also manually add the tracking number and tracking url to their account on my site?

Hello,

I can add the tracking number manually to the email

You can eventually use an order custom field but you'll also have to add some code customization to automatically set the tracking number of your customer's order when his order will be created.
But you can as you said, manually add his tracking number through the custom field and he will be able to see it through his order listing space (you'll just have to create a new menu item and set its type to "Customer orders").

Thanks for the help...

So he will see the tracking number in the shipped email confirmation once I mark the order "shipped" and will it or is their a way for it to be updated for his on site account orders?

Also, is their documentation or a thread on how to do this.. also, I have Hika Essential... is there a way to see or edit the emails customers receive for placing orders and shipping conformation?

Thanks again for all the help,
Reed

So he will see the tracking number in the shipped email confirmation once I mark the order "shipped"

Yes he will be notified through the "Order status notification" email.

will it or is their a way for it to be updated for his on site account orders?

I didn't totally understood your question, can you give me more detail please ?

Also, is their documentation or a thread on how to do this.. also, I have Hika Essential... is there a way to see or edit the emails customers receive for placing orders and shipping conformation?

Her is the documentation : www.hikashop.com/support/documentation/i...p-email-listing.html
Note that this feature is only available through the business version of Hikashop.

Also, if you only want to edit the "static" content of your emails the solution will be to directly edit your translation file via "Hikashop->System->Configuration->Languages".

will it or is their a way for it to be updated for his on site account orders?

I didn't totally understood your question, can you give me more detail please ?

When a customer logs into their account on my site to check an order status, I would like them to be able to access tracking information or a tracking link from my site within their account they set up... Is this possible?

Her is the documentation : www.hikashop.com/support/documentation/i...p-email-listing.html
Note that this feature is only available through the business version of Hikashop.

So are you saying their is no possible way other then upgrading to the business version for me to add a tracking number manually for the email that gets sent to a customer once the order is marked "shipped". I really do not want to go into configuration> Languages and make a change to that for every email i send to a customer so they can track their package..

Is there anyway in Hika Essential to add a tracking number manually to the order shipped notification other then Hikashop->System->Configuration->Languages". There is no way to just pull up the email and make a small change such as adding the tracking #?

Also, if you only want to edit the "static" content of your emails the solution will be to directly edit your translation file via "Hikashop->System->Configuration->Languages".[/quote]

Hello,

1. Yes, you'll just have to use 2 custom fields :
- Tracking number
- Tracking link
Which will be displayed through your customer order detail page.

2.Your tracking number won't be the same for each orders so it's not a "static" content, if you don't have the business version, the solution can be to directly edit the "media\com_hikashop\mail\order_status_notification.html.php" file to add the tracking number, but note that you'll have to save your changes before every update/upgrade to avoid loosing your changes.

Also, note that in your case, you probably won't have to do any changes through your "order status notification email" because your order custom fields will automatically be displayed through the "Additional information" of your email.
So you'll just have to add your tracking number/link and change your order status.

Thanks for the help,

1)

1. Yes, you'll just have to use 2 custom fields :
- Tracking number
- Tracking link
Which will be displayed through your customer order detail page.

How do I do this? In Essential which table do I use?

2) So what you are saying is through the backend media email files (which I located) I can place some code in there which will create a field named "Tracking" and then can add my own HTML link for the customer, hit notify customer and mark the order shipped...

Can you help me with the piece of code I would need and in what area I should place it?

Thanks again

Hello,
1. You'll have to create "Order" custom fields which are only available through the "Business" version.

2. Yes, but as I said you won't have to use any code :

Also, note that in your case, you probably won't have to do any changes through your "order status notification email" because your order custom fields will automatically be displayed through the "Additional information" of your email.
So you'll just have to add your tracking number/link and change your order status.

Hi,

I understand that to create the custom field in the order table you need Business edition... I am trying to figure out if there is anyway to get a tracking number in the "shipped" order status with Essential edition...

I am a bit confused, If I heard you correct , I thought you were saying with Essential I can add code into the back end php files...
Thanks for any help,

Hello,

1. YES, if you :
- Set a value for your "tracking number" custom field via your order configuration page
- Then update the order status of your order to "shipped"
The "order status notification email" email will be sent to your customers with the "tracking number" order custom field value displayed under the "Additionnal informations" section of your email.

2. YES, but you won't need it in your case.
If you really want to edit your email code (which will require development skills) you'll have to edit the "media\com_hikashop\mail\order_status_notification.html.php" file to add the tracking number, but note that you'll have to save your changes before every update/upgrade to avoid loosing your changes.

How do I create a "tracking number custom field" via order confirmation page with Hika Essential?

Thanks

You'll only have to create your "Order" custom field one time via "Hikashop->Display->Custom fields", and you'll be able to set a value on it via your order configuration page via "Hikashop->Orders->YourOrderConfigurationPage".

Hi,

Okay, and what table do I use with Hikashop Essential to do this so the custom field shows up in the "additional information" section?

Thanks

You'll have to create it using the "Order" table if you want it to be displayed through the "additional information" section.
Note that the "Order" table is only available through the business edition.

So then back to the original question...

Is there a way to get a tracking # into the email for when the order is marked shipped within "Hika Eessential" and what is the way? I am not interested in the Business addition and the "order "table as I do not have it...

What is the manual method for Hika Eessential?

Hi,

This feature is available in the business edition of HikaShop, so you need the business edition.
We can't give you code about that because it require a lot of code and because it's an already existing feature.

If you want to ask a developer to develop this functionality for you it will be more expansive than just upgrade from Essential to Business...
hikashop.com/extensions/upgrade-my-version.html

Okay,

so there is zero way to manually add the tracking number to the email at all? There is no way to look at and perform any type of edit on the email that goes out to customers in a paid version of Essential?

I thought he originally said it was possible to manually add a tracking # in Essential?

Thanks

Hi,

If you want to modify the email content before sending it, you can simply use the "email" button while seeing an order in the backend.
The interface will allow you to modify the email content as you want, so you can add your shipping tracking number in the email and then send it to the customer.
At this moment, you should not use the checkbox to notify the customer when modifying the order status and send the email manually instead.
You can also edit the email content in the order listing, when you change the order status, you have to possibility to modify the email content in the special popup.

Regards,