No shipping method found

tomhika
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11 years 7 months ago - 11 years 7 months ago #189607 by tomhika

No shipping method found was created by tomhika

-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.4
-- Error-message(debug-mod must be tuned on) -- : Message

No shipping method found

Before I ask a question I search the forums and google for an answer, I usually find answers related to my problem but the never seem to help.

At checkout I get a "No shipping method found" and I tried everything I found before I wrote this post and nothing works

I have shipping methods set up, and published (see image)
I tried all set ups on configuration but I still get the message

How can i fix that issue?

Thanks

Last edit: 11 years 7 months ago by tomhika.

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Xavier
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11 years 7 months ago #189629 by Xavier

Replied by Xavier on topic No shipping method found

Hello,
The best solution will be to follow each point of the shipping FAQ : www.hikashop.com/support/faq.html#ship

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tomhika
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11 years 7 months ago #189731 by tomhika

Replied by tomhika on topic No shipping method found

Just went over and checked all 10 suggestions on that link, still I get the message "No shipping method found"

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Mohamed Thelji
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11 years 7 months ago #189779 by Mohamed Thelji

Replied by Mohamed Thelji on topic No shipping method found

Ok but note that your issue is probably coming from :
- Your shipping method restrictions, so you should check your order total price, and your customer shipping address
- The fact that your products don't have any weight/dimensions.

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tomhika
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11 years 7 months ago - 11 years 7 months ago #189838 by tomhika

Replied by tomhika on topic No shipping method found

OK, before I went and checked the list you send to me item by item I make sure that the shipping methods cover every possible cost, and even though I dont take weight into consideration I made sure that all products had weight to it and that all shipping methods included all weight possibilities.

But just to make sure I double check again this morning .....

I still get the "No shipping method found"
.

Last edit: 11 years 7 months ago by tomhika.

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Mohamed Thelji
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11 years 7 months ago #190035 by Mohamed Thelji

Replied by Mohamed Thelji on topic No shipping method found

Hello,
A solution can be to directly give me a temporary back-end access through a private message so that I can check it.
Thanks.

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tomhika
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11 years 7 months ago #190100 by tomhika

Replied by tomhika on topic No shipping method found

Hello, thank you. I made an account and PM the info to you.

Thanks.

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Mohamed Thelji
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11 years 7 months ago #190166 by Mohamed Thelji

Replied by Mohamed Thelji on topic No shipping method found

I'm currently having a "403 Forbidden error" through the link that you gave me.

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tomhika
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11 years 7 months ago #190189 by tomhika

Replied by tomhika on topic No shipping method found

I apologize, it should be good now.

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tomhika
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11 years 7 months ago #190258 by tomhika

Replied by tomhika on topic No shipping method found

I deleted every shipping method, redid them again ... and still get the "no shipping method found"

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Mohamed Thelji
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11 years 7 months ago #190284 by Mohamed Thelji

Replied by Mohamed Thelji on topic No shipping method found

Hello,
I'm still having that error message when I try to access to your back-end.
If you can't fix that issue I'll need more information like :
- What was the price of your order
- What shipping address did your use through your checkout workflow ?

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tomhika
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11 years 7 months ago - 11 years 7 months ago #190345 by tomhika

Replied by tomhika on topic No shipping method found

This is becoming a very frustrating issue. The I can not find a solution to an this issue and I have to wait 24 hour for a response.

I just want to point out that I have a system log that will show me any login attempts, successful or not and I have not see anyone attempting to log on to the back-end.

Can you please refer my issue to a different person that can help me.

The log in I send to you its good and it works

Last edit: 11 years 7 months ago by tomhika.

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tomhika
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11 years 7 months ago #190346 by tomhika

Replied by tomhika on topic No shipping method found

Mohamed Thelji wrote: Hello,
I'm still having that error message when I try to access to your back-end.
If you can't fix that issue I'll need more information like :
- What was the price of your order
- What shipping address did your use through your checkout workflow ?

We already covered that, I looked at that 3 different times.

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Mohamed Thelji
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11 years 7 months ago - 11 years 7 months ago #190361 by Mohamed Thelji

Replied by Mohamed Thelji on topic No shipping method found

Hello,
I just tested it and your shipping methods were correctly displayed but I had to refresh the page to make sure that the address was taken into account.
Can you edit your checkout workflow through "Hikashop->System->Configuration->Checkout" and set 2 step on your checkout workflow :
- login + address on the first step for example
- shipping + payment + .... on the second step
And then test it again ?
Thanks.

Last edit: 11 years 7 months ago by Mohamed Thelji.

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tomhika
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11 years 7 months ago #190483 by tomhika

Replied by tomhika on topic No shipping method found

I think that there is a communication brake down. I know I can set it up where I have two steps .... but I want to set it up in just one page.

The image included in this post is from this morning. Can I have the check out on one page without that "no shipping method found" notice pop up?

It is very confusing if you go to shop for something and just before you pay you see a notice telling you that what you are about to pay for may not be shipped to you.

If it is the case that you can not have a one page checkout without that "no shipping found" that should be disclosed before people buy the software or fixed by your software developers.

Now again ... back to step one... how can I stop that "no Shipping Method found" from poping up for my costumers at checkout?

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Jerome
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11 years 7 months ago #190488 by Jerome

Replied by Jerome on topic No shipping method found

Hi,

Edit the file "components/com_hikashop/views/checkout/view.html.php" and replace

Code:

if(!$shippingClass->displayErrors() && $this->has_shipping) {
	$app->enqueueMessage(JText::_('NO_SHIPPING_METHOD_FOUND'));
}

Code:

$user_id = hikashop_loadUser(false);
if(!empty($user_id) && !$shippingClass->displayErrors() && $this->has_shipping) {
	$app->enqueueMessage(JText::_('NO_SHIPPING_METHOD_FOUND'));
}

It will avoid the display of the message if the user is not logged and the shipping methods are displayed in the same step.

Even if the user is not logged, HikaShop can retrieve some shipping methods by using the "main tax zone" option of the HikaShop configuration.
But I admit that it can be useful to not display the message if the configuration is not providing default shipping methods for non logged user.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

The following user(s) said Thank You: tomhika

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tomhika
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11 years 7 months ago - 11 years 7 months ago #190556 by tomhika

Replied by tomhika on topic No shipping method found

Hello Jerome, thank you very much, that did work and I hope it helps other people having the same issue.

In the end I opted for having a two page checkout... but I let the $user_id = hikashop_loadUser(false); in there just in case I need it in the future.

Should I make that an override?

Last edit: 11 years 7 months ago by tomhika.

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Jerome
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HikaShop core developer

11 years 7 months ago #190597 by Jerome

Replied by Jerome on topic No shipping method found

Hi,

It will be integrated in the next HikaShop release.

Regards,

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