My UPS rates are super high!

-- url of the page with the problem -- : www.bugtussleburn.com/
-- HikaShop version -- : HikaShop Essential: 2.4.0
-- Joomla version -- : 2.5.14
-- PHP version -- : 5.3.24
-- Error-message(debug-mod must be tuned on) -- : UPS rates WAY too high

Hi,
I'm having issues with my ups rates through the shopping cart are WAY too high. I've installed the latest version.

Can you please hint me in the right direction?
I appreciate any help.

Thank you!!

Hello,
Firstly, can you give me more information like :
- The dimensions/weight of the product that was on your cart
- The way you configured your shipping method through some screenshots ?
Thanks.

Hi,
Thank you!
I've attached some screen shots. I used the UPS plugin. The package is 8 lbs and 12x12x12.
It SHOULD cost about 18$ but it's coming out as 64 or 56 or WAY more than 18
Again, thanks for any help.
Shelley

Hello,
Note that you have set the "Price" option to 5, so that rates will be equals to the rates that UPS is sending + 5$.
You should also set a state/province code through you UPS shipping configuration page.

I have done both and it still is sending the wrong information.
I'm sure it's something simple. I'm desperate for a fix.

I also went through steps for setting up shipping again using your documentation.

Hi,

Would it be possible to have a temporary backend access to your website so we could test directly on our end ?
It will allow us to check your configuration and understand the UPS returned rates.

Please use the "contact us" page with a link to that thread, so we will know how to do with the credentials.

Regards,

Done! Thank you.

I checked your UPS configuration and note that you should remove the UPS "Price" option that you have set to 5, and also set the "Group packages" option to YES.

Thanks...that helped. How do I make it into 1 package instead of 2?
My shipper says she can get 4 jars..my minimum into one 12 x 12 x 12 box with a total weight of 8 lbs. When I set the size and weight on the product level..does it mean for all 4 minimum bought..or is it for 1 single jar?
Thank you so much already!!

figured it out!!! Thank you so so so so much!!