- Posts: 24
- Thank you received: 4
FedEx amounts incorrect when item had no variant
- beemerrider
-
Topic Author
- Offline
Less
More
10 years 1 month ago #248329
by beemerrider
FedEx amounts incorrect when item had no variant was created by beemerrider
-- url of the page with the problem -- :
plonkers.formationsdev.com/index.php/hik...for-products-listing
-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.6.2
-- PHP version -- : 7.0.9
-- Browser(s) name and version -- : Chrome 46
-- Error-message(debug-mod must be tuned on) -- : None
If any of my products have variants and the weight and dimensions are input into the variant, the FedEx shipping amounts appear close enough. If on a product with no variant and the weight and dimensions are entered on the main product page. The amount for shipping that product is way to low.
Example product with no variant and a weight of 18 lbs shows shipping for $13 USD
Product with variants and a weight of 4.5 lbs shows a shipping charge of $18.74 USD
-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.6.2
-- PHP version -- : 7.0.9
-- Browser(s) name and version -- : Chrome 46
-- Error-message(debug-mod must be tuned on) -- : None
If any of my products have variants and the weight and dimensions are input into the variant, the FedEx shipping amounts appear close enough. If on a product with no variant and the weight and dimensions are entered on the main product page. The amount for shipping that product is way to low.
Example product with no variant and a weight of 18 lbs shows shipping for $13 USD
Product with variants and a weight of 4.5 lbs shows a shipping charge of $18.74 USD
Please Log in or Create an account to join the conversation.
Less
More
- Posts: 12953
- Thank you received: 1778
10 years 1 month ago #248340
by Mohamed Thelji
Replied by Mohamed Thelji on topic FedEx amounts incorrect when item had no variant
Hello,
Can you show us some screenshots of how you configured your FedEx shipping method and of the products that were on your cart so that I can correctly reproduce it on my end ?
Thank you !
Can you show us some screenshots of how you configured your FedEx shipping method and of the products that were on your cart so that I can correctly reproduce it on my end ?
Thank you !
Please Log in or Create an account to join the conversation.
- beemerrider
-
Topic Author
- Offline
Less
More
- Posts: 24
- Thank you received: 4
10 years 1 month ago - 10 years 1 month ago #248381
by beemerrider
Replied by beemerrider on topic FedEx amounts incorrect when item had no variant
Payment plugin is in sandbox mode, so if you need to go through the check out process no orders will be placed. FedEx shipping is live though and should be giving the correct shipping amounts.
Products to test are kettle corn and basket, kettle corn showing correct and basket is way too low of price.
Products to test are kettle corn and basket, kettle corn showing correct and basket is way too low of price.
Last edit: 10 years 1 month ago by beemerrider.
Please Log in or Create an account to join the conversation.
Less
More
- Posts: 12953
- Thank you received: 1778
10 years 1 month ago #248411
by Mohamed Thelji
Replied by Mohamed Thelji on topic FedEx amounts incorrect when item had no variant
Hello,
I wasn't able to reproduce your issue on my end, can you give us a temporary back-end access to your website so that we can directly test it ?
You can send it through our contact form :
www.hikashop.com/support/contact-us.html
Thank you.
I wasn't able to reproduce your issue on my end, can you give us a temporary back-end access to your website so that we can directly test it ?
You can send it through our contact form :
www.hikashop.com/support/contact-us.html
Thank you.
Please Log in or Create an account to join the conversation.
Time to create page: 0.177 seconds