Can't select different shipping methods on checkout page using the new checkout

-- HikaShop version -- : 3.0.0

Hi All,

1) User has added items to cart
2) User clicks on checkout
3) User proceeds to selecting a shipping method but every time the shipping methods are reloaded (ajax?) it always reverts to the first one published.

Am I doing something wrong or is this a bug? Using the Legacy checkout system I'm able to select any of the multiple shipping methods.

Hi,

Would it be possible to have details about your configuration ?
Do you have warehouses ? How are your shipping methods configured ?
How is your checkout workflow configured ?
Do you have a "step by step" procedure to see your issue in your website ?

Regards,

Hi Jerome,

Thank you for your response, please see my answers below:

I have 1 HikaShop manual shipping plugin, it has restrictions on Maximum weight: 9lb and Minimum price: $99.00. Basically, any shipment above 99$ and weighs less than 9lb is free. In addition, I have 3 HikaShop UPS shipping plugins, 1 for UPS Ground (USA, PUERTO RICO), 1 for UPS Second Day Air (USA, PUERTO RICO) and 1 for UPS Next Day Air (USA, PUERTO RICO). If you were wondering why I have 3 HikaShop UPS shipping plugins it's because in order to have UPS GROUND show up first in the front-end I needed it to have a HikaShop UPS shipping plugins that displays only UPS GROUND and then the other 2, UPS Second Day Air and UPS Next Day Air. Basically, I can control the ordering this way.

I have 1 Warehouse, all my items are set to be shipped from that Warehouse. My UPS shipping methods have my UPS credentials under "Specific configuration". I also set all the info under the "Warehouse" section inside each UPS plugin.

My checkout workflow is Cart -> Address -> Payment Shipping -> Cart. My Checkout is using the new system (no-legacy).

If you login to the website front-end, and add 5x kolors.com/permanent-cream-hair-color/as...a-dark-ash-brownthis product (or any other product, with any other quantity, it doesn't seem to matter) and proceed to checkout, use a shipping address within USA, you will see the error occurring.

The issue is, no matter what shipping method is made available, the user can select the one the user wants but the Ajax refresh always defaults back to the first 1 listed. I have disabled the shipping methods in order to rule out one that is causing any issue but even when disabling the shipping methods I get the same issue.

EDIT: I created a second Manual plugin, a copy of the first manual plugin with some values adjusted (weight restriction 8lb instead of 9lb) and during the checkout process I can actually select between the two manual plugins, but not the UPS plugins. So the issue is with the UPS plugins.

Hello,

Can you try to download the last build of HikaShop 3.0, because there is some fix corrections on Warhouse and checkout process.
Hope this will fix your issue, awaiting news from you.

Regards

Hi Philip,

I installed the latest build as you instructed but unfortunately the same issue remains; The user cannot select a UPS shipping method, only the first UPS shipping method published can be selected. When the user tried to select a different UPS shipping method the Ajax refreshes and the selected is always on the first UPS shipping method.

This is a UPS shipping plugin problem, any other shipping plugin (manual for example) allows the user to select which shipping method to use.

Side note, when using the legacy add to cart with this latest build, the user cannot add more than 1 quantity on any product at once. Only 1 quantity is added no matter what the user enters as quantity.

Hello,

This is a UPS shipping plugin problem, any other shipping plugin (manual for example) allows the user to select which shipping method to use.

In that case can you send us a temporary access to your back-end through our contact form, so that we can directly test and debug it on your end :
www.hikashop.com/support/contact-us.html

Please don't forget to also specify a link to that thread in your message.

Thank you !

Thanks, Mohamed.

I've submitted the information in the contact form as you've instructed.

Mustafa

Hello mustafa,

Thank you for your feedback !
We succeed to reproduce the issue on our end, can you download the last Hikashop version through our website, install it and test it again ?

Thank you.

Mohamed,

Thank you, the latest version of Hikashop has fixed the issue I was experiencing, happy to know I wasn't alone facing this bug.

Have you guys had a chance to look into why the legacy version of the Add to cart only allows the user to enter 1 item at a time to cart?

Hi,

Have you guys had a chance to look into why the legacy version of the Add to cart only allows the user to enter 1 item at a time to cart?

Can you please open a new thread for that issue and provide the basic details in your post ?
(like your HikaShop 3 build number, your current configuration, if you have some view overrides, etc)

Regards,

Jerome,

I will do that in the very near future, thank you.

In the meantime, regarding this thread issue, I noticed that the email notifications do not indicate the proper UPS shipping method names, instead in the email itself there is a line as such:

[ 9-3@2 ] ($17.39)

I assume anything in between the brackets is the UPS shipping method but how am I supposed to now which UPS shipping method those numbers are?

Hi,

Because we cannot reproduce your issue ; please provide configuration details.
HikaShop 3.0 build number
checkout mode (legacy or not)
checkout setting
shipping setting

Regards,