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Shipping method is not showing up

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4 years 11 months ago #336530 by The Zen Chick
-- HikaShop version -- : 4.4.4
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.4.23

Hi support,

I'm trying to use USPS for the shipping method but it is not working. I added the USPS webtools user id and added other required fields but it is not working. Here is the product and shipping

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method configuration.

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4 years 11 months ago #336538 by Mohamed Thelji
Hello,

Firstly, can you follow each point of the "Shipping methods" section of our FAQ :
www.hikashop.com/support/faq.html

If it's still not working, can you also try it with the "Container" option to "Variable" and test it again ? Thank you.

Kind regards,
Mohamed.

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4 years 11 months ago #336569 by The Zen Chick
Hi support,

I sent you guys a temporary back-end access through your contact form, since I couldn't make it work, please take a look at the backend and see what is missing in the configuration.

here is the page for the products on frontend:
dev.zenengineering.com/zen-store/book-store.html

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4 years 11 months ago - 4 years 11 months ago #336593 by Mohamed Thelji
Hello,

Your issue were coming from restrictions on your USPS shipping methods which were preventing it from being used (cf. attached screenshots).

We removed your USPS shipping method restrictions, and it seems to be working fine now.

Kind regards,
Mohamed.
Last edit: 4 years 11 months ago by Mohamed Thelji.

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4 years 10 months ago #336715 by The Zen Chick
Thanks support, it is working now.

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