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Paypal item price is 0.00

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13 years 2 months ago #115922 by magickarle
Paypal item price is 0.00 was created by magickarle
Hi.
I have put a 3% fees for paypal.
When I checkout and choose paypal and continue, it shows the 3% fees amount but the item price is 0.00
AM I missing something?
Thank you

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13 years 2 months ago #115969 by Jerome
Replied by Jerome on topic Paypal item price is 0.00
Hi,

You have to change the option "send details of the order" to "no".

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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13 years 2 months ago #115975 by magickarle
Replied by magickarle on topic Paypal item price is 0.00
Is there a bug with this option? I though it would detail the amount sejd to paypal and therefore the client will have a better understanding of the total amount.

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13 years 2 months ago #116089 by nicolas
Replied by nicolas on topic Paypal item price is 0.00
Hi,

I recall such bug indeed in a previous version but it should work fine now regarding that if you have the latest version. Do you have the 2.2 version of HikaShop (the latest) ? Maybe that's why you have the problem while we don't ?

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13 years 1 month ago #117716 by magickarle
Replied by magickarle on topic Paypal item price is 0.00
I have upgraded to the latest version.
If i enable the send detail of the orders, it still doesn't send the amount (only the fees).
Is there something else you want me verify?
Thanks

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13 years 1 month ago #117842 by Xavier
Replied by Xavier on topic Paypal item price is 0.00
Hi,

Are your orders with the good amount, or did they save too only the payment fees ?

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13 years 1 month ago #117846 by magickarle
Replied by magickarle on topic Paypal item price is 0.00
The orders shows with the good amount.

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13 years 1 month ago #118067 by nicolas
Replied by nicolas on topic Paypal item price is 0.00
Ok, can you provide a link to the product page that you used for your tests so that we can reproduce the issue and look at the information that is sent to PayPal as well as a backend access to your website so that we can check your settings ?

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13 years 1 month ago #118364 by magickarle
Replied by magickarle on topic Paypal item price is 0.00
Actually looking at the order:
Sofa 101 WOut Chair
CAD0.00
Qry: 1
CAD0.00
Subtotal : CAD0.00
Shipping method : CAD75.88
TPS : CAD31.90
TVQ : CAD63.64
TOTAL with VAT : CAD755.55

Weird. The total is right but the item price is wrong.

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13 years 1 month ago #118777 by magickarle
Replied by magickarle on topic Paypal item price is 0.00
With the information I have given, do you still need the product link and an access? Thanks

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13 years 1 month ago #118833 by Jerome
Replied by Jerome on topic Paypal item price is 0.00
Hi,

Well, the information you have given does not help at all. We need to reproduce your problem, so we need an access to your website in order to have access to all product information etc.
Just like Nicolas said

Ok, can you provide a link to the product page that you used for your tests so that we can reproduce the issue and look at the information that is sent to PayPal as well as a backend access to your website so that we can check your settings ?

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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13 years 1 month ago #118889 by magickarle
Replied by magickarle on topic Paypal item price is 0.00
I understand.
Any products are doing the same issue so it doesn`t matter:
directduchinois.ca/index.php/fr/product/1-sofa-101

for the user and password, you want to be pm on it i guess?

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13 years 1 month ago #118917 by Jerome
Replied by Jerome on topic Paypal item price is 0.00
Hi,

Yes, private message is good (and secure).
You can also send it by email if you want.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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13 years 1 month ago #118921 by magickarle
Replied by magickarle on topic Paypal item price is 0.00
Done. I have send it to nicolas.
Thanks

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13 years 1 month ago #119336 by nicolas
Replied by nicolas on topic Paypal item price is 0.00
We are able to reproduce the issue on your website but not on our end.
So all I can think of is a modification of the code of the plugin on your end.
Could you provide a FTP access to your website so that we can put traces in the code in order to see what's going on ?

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13 years 1 month ago #119342 by magickarle
Replied by magickarle on topic Paypal item price is 0.00
Ftp access created. Same user and password as joomla.
The only code changed is the % deposit plugin and the warning on front page saying the product has a deposit.

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13 years 1 month ago #119410 by nicolas
Replied by nicolas on topic Paypal item price is 0.00
I was not able to connect via FTP to your server:
Command: PASS *********
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server

Could you please double check the credentials to the FTP server ?

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13 years 1 month ago #119567 by magickarle
Replied by magickarle on topic Paypal item price is 0.00
sorry.
user: hikasupport@directduchinois.ca
pass: same as previous send my PM
Thanks

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13 years 1 month ago #119887 by Eliot
Replied by Eliot on topic Paypal item price is 0.00
Hi there,

I checked your website and the issue doesn't seem to come from the paypal plugin but from the order itself.
I saw you did some customization on the checkout, this may be the source of the problem.
Could you try to save your modification and delete it from the site so we could see if it's related to the issue?
Make a test and tell us if it change anything :)

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13 years 1 month ago #119908 by magickarle
Replied by magickarle on topic Paypal item price is 0.00
Hi. I have backed-up the change and removed it from the sire so the file is as the original (view checkout, template protostar and frontend)
I did a test and same problem.
in the order main information, the sub-total, tax and paypal fees are right but the unit price is wrong.
On paypal, the only amount transferred is the payment fees.

I am open to try other steps.
Thank you again for your support.

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