Skip to main content

10525 error with Paypal Express Checkout

More
12 years 1 month ago #166654 by shenkwen
-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.4
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero.

I'm using paypal express checkout as my only payment method. After clicking the "checkout with paypal" button I get this error message :
Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero.

What has gone wrong?

Please Log in or Create an account to join the conversation.

More
12 years 1 month ago #166660 by nicolas
Hi,

I tried to reproduce the problem but I'm not able to.
Do you get more errors, or debug data if you try while you have the "debug" option of the payment method activated ? What are they ?

Please Log in or Create an account to join the conversation.

More
12 years 1 month ago #166725 by shenkwen
Hi, to demonstrate the problem, I've installed hikashop starter to this live website:

www.peaceevercelebrity.tv/index.php/cart

Please take a look. I can give you access to back-end if needed.

Please Log in or Create an account to join the conversation.

More
12 years 1 month ago #166729 by nicolas
Hi,

Can you provide a backend and a FTP access to the website so that we can take a look at the problem ?
You can use our contact form for that: www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

More
12 years 1 month ago - 12 years 1 month ago #166796 by shenkwen
I have only one paypal account. I'll erase paypal API Infos before I give the bank-end to you. I hope thats OK.

Email sent via contact form, please check.
Last edit: 12 years 1 month ago by shenkwen.

Please Log in or Create an account to join the conversation.

More
12 years 1 month ago - 12 years 1 month ago #166800 by shenkwen
Please be noted that the hikoshop page doesn't have a explicit menu item, please use www.peaceevercelebrity.tv/index.php/cart to check the page.
Last edit: 12 years 1 month ago by shenkwen.

Please Log in or Create an account to join the conversation.

More
12 years 1 month ago #166815 by nicolas
Hi,

I've fixed the issue. I see another error now related to your PayPal account not being setup properly. I would recommend to contact PayPal's support about that.

Please Log in or Create an account to join the conversation.

More
12 years 1 month ago #166840 by shenkwen
Thanks. I input correct API info, it seems to be working now.
But since this is just a test site, I need to fix this issue on my actual site. So could you please teach me how to fix that issue?

Please Log in or Create an account to join the conversation.

More
12 years 1 month ago #166859 by nicolas
Hi,

Install this plugin via the Joomla installer and that will fix the paypal express plugin files:

This attachment is hidden for guests.
Please log in or register to see it.
The following user(s) said Thank You: shenkwen

Please Log in or Create an account to join the conversation.

Time to create page: 0.275 seconds
Powered by Kunena Forum