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Authorize.net not processing payment after upgrade

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11 years 10 months ago #179249 by phickman
-- url of the page with the problem -- : www.urbanashes.com/partners
-- HikaShop version -- : 2.3.4
-- Joomla version -- : 2.5.22
-- PHP version -- : 5.3.27

Since upgrading to Hikashop 2.3.4 our Authorize.net plugin has stopped processing payments. No error message is received, no order is created, and no transaction is sent to Authorize.

I'm not sure of the steps to take to begin troubleshooting. I did check the error messages in the browser and see the following:

[blocked] The page at ' urbanashes.com/partners/index.php?option...ep&step=1&Itemid=101 ' was loaded over HTTPS, but ran insecure content from ' ajax.googleapis.com/ajax/libs/jquery/1.4.1/jquery.min.js ': this content should also be loaded over HTTPS.
index.php?option=com_hikashop&ctrl=checkout&task=step&step=1&Itemid=101:1

I don't know if this message has anything to do with the problem, but it's all I have. Can you give me some guidance on how to troubleshoot this to get you the information you need?

Thanks!

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11 years 10 months ago #179309 by Jerome
Hi,

I'm not able to access to a product listing so I can't see the problem directly.
Regarding the latest modifications in the authorize.net plugin, I have to asked you if you have an override for the view "authorize_end" in your website.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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11 years 10 months ago #179384 by phickman
I don't see a view by that name. Should there be one?

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11 years 10 months ago #179515 by Jerome
Hi,

It is not an HikaShop view but a plugin view.
It uses the "template override" system but for the plugins.
www.hikashop.com/support/support/documen...tation.html#override

If you have an override, you will find a file under:
Code:
templates/YOUR_FRONTEND_TEMPLATE/html/hikashoppayment/authorize/

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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11 years 10 months ago #181180 by phickman
I do not have a hikashoppayment/authorize folder in that place

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11 years 9 months ago #182417 by Mohamed Thelji
Hello,
Sorry for the late reply

Since upgrading to Hikashop 2.3.4 our Authorize.net plugin has stopped processing payments. No error message is received, no order is created, and no transaction is sent to Authorize.

Can you give me more information about that issue, and about how you configured your Authorize.net and checkout workflow ("Hikashop->System->Configuration->Checkout") through some screenshots for example ?
Thanks.

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