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PayPal payments "canceled"
11 years 3 months ago #206616
by Fliegel
PayPal payments "canceled" was created by Fliegel
-- url of the page with the problem -- :
www.errorhead.com
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.5.26
Hello, lately our HikaShop no longer handles PayPal payments correctly. All latest orders with PayPay checkout trigger the following behaviour:
1) An automated email is sent from the website to the admin with this content
TOPIC "Paypal Zahlungsbenachrichtigung abgewiesen:wrong receiver" (translate to: Paypal Payment notification dimissed:)
CONTENT "The money was sent to the wrong PayPal account, likely due to the customer trying to cheat... "(followed by a System link to the order in question)
2) The order is set to "canceled" in HikaShop (see attached screenshot - i manually set it to "confirmed" later)
ALL payments for those orders were recieved by Paypal though, and since so far all of them are virtual goods those Clients are a Little bit confused to say the least that once we received their Money we automatically set their orders to canceled before they were even able to download the files
any idea what's going on? fyi i just recently updated hikashop to v2.5.0 because i was hoping to fix (and probably have) another Problem i encountered with "mixed" orders of virtual AND physical goods, probably caused by shipping issues ...
best regards
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.5.26
Hello, lately our HikaShop no longer handles PayPal payments correctly. All latest orders with PayPay checkout trigger the following behaviour:
1) An automated email is sent from the website to the admin with this content
TOPIC "Paypal Zahlungsbenachrichtigung abgewiesen:wrong receiver" (translate to: Paypal Payment notification dimissed:)
CONTENT "The money was sent to the wrong PayPal account, likely due to the customer trying to cheat... "(followed by a System link to the order in question)
2) The order is set to "canceled" in HikaShop (see attached screenshot - i manually set it to "confirmed" later)
ALL payments for those orders were recieved by Paypal though, and since so far all of them are virtual goods those Clients are a Little bit confused to say the least that once we received their Money we automatically set their orders to canceled before they were even able to download the files

any idea what's going on? fyi i just recently updated hikashop to v2.5.0 because i was hoping to fix (and probably have) another Problem i encountered with "mixed" orders of virtual AND physical goods, probably caused by shipping issues ...
best regards
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11 years 3 months ago #206640
by nicolas
Replied by nicolas on topic PayPal payments "canceled"
Hi,
Please download again the 2.5.0 install package on our website and install it on yours again and that will fix the issue.
We've added an extra security check in the 2.5.0 but it was a bit too strong. So we've fixed that since the release.
Please download again the 2.5.0 install package on our website and install it on yours again and that will fix the issue.
We've added an extra security check in the 2.5.0 but it was a bit too strong. So we've fixed that since the release.
The following user(s) said Thank You: Fliegel
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