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SagePay plugin not sending Email

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10 years 11 months ago - 10 years 11 months ago #217140 by Bower
-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.2.4
-- PHP version -- : 5.3.3
-- Browser(s) name and version -- : firefox

Hi
The SagePay payment plugin does not seem to be sending the Customer Email to the Payment Gateway therefore no confirmation emails can be sent from SagePay to the customer.

Have checked the debug and found "SendEMail=0" so tried setting it to "SendEMail=1" in sagepay.php of plugin folder but made no difference.

Any ideas?

Thanks
Last edit: 10 years 11 months ago by Bower.

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10 years 11 months ago #217147 by Jerome
Hi,

The "send email" setting in the SagePay plugin is related to SagePay.
And here the details of the possible values for that setting
Code:
0 : None 1 : Vendor 2 : Vendor and Customer

Otherwise, HikaShop still send his own emails for the order confirmation, to the customer and to the administrator ; when the order is confirmed by the payment gateway.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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10 years 11 months ago #217255 by Bower
I've tried all 3 options and been in contact with SagePay who confirm that the plugin is not sending that data over to their side.

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10 years 11 months ago #217270 by Bower
On further investigation it's the confirmation of payment accepted from SagePay emails that hikashop isn't sending out - my mistake I thought these were from SagePay to confirm there was a payment.

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10 years 11 months ago #217278 by Jerome
Hi,

I'm sorry but I don't understand your message.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
The following user(s) said Thank You: Bower

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10 years 11 months ago #217408 by Bower
Its ok I sorted it!

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