Pay with Points Issue

-- url of the page with the problem -- : www.firestax.com
-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.4.45
-- Browser(s) name and version -- : Chrome

When someone tries to pay with points but they don't have enough points for the entire purchase the total and points used are reversed. See screenshot.

Another question, when using your pay with points payment plugin with AltaUserPoints do I select alpha_user_points or hikashop_user_points.

Thanks for your time.

WHen a user has enough points this does not occur by the way. Only when they don't have enough points.

Hi,

Can you check that the option "Give virtual points'" of the user points plugin (menu System>Plugins) is turned off ?
It should be turned off in most cases, and it's probably what is causing the problem there.

I don't see that option in that plugin.

Hi,

Go in the menu System>Plugins of HikaShop, not in the Joomla plugins manager.

I have that turned off because I thought that was for earning points. What should the setting be if I don't want to give points when someone checks out. We use the points like our own currency and don't want to give out free money.

Hi,

Mmm. I'm not able to reproduce the problem.
All I can think off is that you set some kind of limit in the settings of the user points payment method in the menu System>Payments.
Can you check the settings there ?
IF you think they are correct, could you provide a screenshot of the settings there ?

Here is the settings.

Mmm. I don't see a problem there.
Could you provide a backend access and a FTP access so that we could have a closer look at the issue since we don't have it on our end ?
Please use our contact form and include a link to this thread:
www.hikashop.com/support/contact-us.html

I have sent over the info you requested. Thank you!

It seems you fixed it?

Hi,

Yes. Thank you. I was able to understand the issue and fix it. We've added a patch on our end too for the next version of HikaShop.

Awesome! Could not ask for better support!