Notification received but status did not change

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.6
-- PHP version -- : 5.4.13

Hi,


I have an issue with paypal payment method. For some orders, payment notification is received by paypal plugin but hikashop does not change status. It shows "automatic payment notification received" and transaction id but status remain same.


Thank you,

Hi,

This means that there was probably a problem with the payment notification.
Please turn on the "debug" setting of the PayPal payment method and try again.
You should then get the debug data in the history data of the new test order and that will provide more information on what's going on.
Our FAQ on that actually provide more information on what to do in such cases:
www.hikashop.com/support/documentation/i...or.html#notification

Hi,

I would like to know that if I enable debug mode will it work in production. Will we able to take payments online or it'll work on sandbox?

Thank You,

Hi,

Yes, it will work in live the same as when you have the debug turned off. It will just add debug traces.

Thank you. Actually I was checking code and I found below line -

So I thought to confirm if this will only work in sandbox or can be used in production

Hi,

You're right I've checked the documentation and it seems that when this parameter is set to 1, the sandbox is activated.
It's strange because that's not what I had with my tests before.
But just to be sure, you can change that line and change $debug to 0 to make sure that you can activate the debug while still keep on using the live version.

I have checked this further and found issue was mismatch prices. Could you please suggest what can I do to fix this?

paypal_amount	order_full_price	order_id
719.88USD	719.90522	8557
1078.96USD	1078.97346	8524
383.80USD	383.81122	8570

Thanks,

Hi,

It's probably because you have the "send order details" option activated in your paypal payment method and that the "round prices during calculations" setting of HikaShop's configuration is turned off. Thus PayPal calculates the total itself, and it does it differently than HikaShop. Change one of the two options and it should avoid the problem.