Why NO Square API?

Hi Mohamed,

I purchased your Square plugin today and the Location does not work. I put the location ID in and it does not add the transaction to the correct location. For example here are my locations in respective order of listing in my SquareUp Account:

MyCraftyHeart : 4FMFZEPKVPDZR
Navlife : 1Y1AT2XJ9MAPK
OFFROADlife4x4 : 5J05FRKZ1B348
OlstaDesigns : 53QX30NAWT3NQ

I put in the Location ID for Navlife yet the transactions go against MyCraftyHeart being at the top of the list. When I was using my own Squareup plugin it put the transactions right so there is something with your plugin.
Can you have a look at this please and let me know?

Also another bit of feedback. The first transaction from a customer though your plugin was charged 10 times. I assume because the customer sees nothing happening while they wait for the card to be processed and continually press the PAY button. Maybe we can OnClick deactivate the button so the customer can not click this a second time. For now I have add a warning below the button which I added into the square_end.php file. Maybe a loading spinner image would also let the customer know something is working:

Example:
<span id="hikashop_squareup_end_spinner" class="hikashop_squareup_end_spinner">
<img src="<?php echo HIKASHOP_IMAGES.'spinner.gif';?>" />
</span>

Hello,

Thank you for your useful feedback !

I purchased your Square plugin today and the Location does not work. I put the location ID in and it does not add the transaction to the correct location. For example here are my locations in respective order of listing in my SquareUp Account:

MyCraftyHeart : 4FMFZEPKVPDZR
Navlife : 1Y1AT2XJ9MAPK
OFFROADlife4x4 : 5J05FRKZ1B348
OlstaDesigns : 53QX30NAWT3NQ

I put in the Location ID for Navlife yet the transactions go against MyCraftyHeart being at the top of the list. When I was using my own Squareup plugin it put the transactions right so there is something with your plugin.
Can you have a look at this please and let me know?

Sure ! But that shouldn't happen as we followed their documentation and have applied their Location ID on the "square_end.php" file.
However, that issue can eventually be coming from the last part of the payment process, we'll test it on our end and eventually ask you to provide a temporary access to your website if required.

Also another bit of feedback. The first transaction from a customer though your plugin was charged 10 times. I assume because the customer sees nothing happening while they wait for the card to be processed and continually press the PAY button.

Thank you for your feedback, the code that square provided through their documentation can in fact redirect customers multiple time if they use their button multiple time, we have added a fix through the last Square version so can you send us an email via contact[AT]tsukidev[DOT]com so that we can provide that version to you and also help you fix your first issue ? Thank you !

Best regards,
Mohamed Thelji.
Tsuki Dev

Thank you Mohamed. I just sent you an email with login to backend as well. Seeing this is all running live it would be good to get this fixed asap please otherwise I will have to try to revert back to my plugin.

Hello,

Sure, I'll send you the last version by email, and do some testing regarding the "location" issue.

For other customers, note that you can now download the last Square payment plugin version through your order detail or by using the link that was sent to you by email.

Best regards,
Mohamed Thelji.
Tsuki Dev

Hi Mohamed, I've just got back to testing the Square plugin (my site is now HTTPS). I downloaded the plugin again, uninstalled the previous version and installed the latest version. Now when I turn on the plugin as a valid payment method, nothing for Square come up in the cart. If I turn off my Paypal Payment plugin, I get a message saying that no payment methods are configured, despite the Square payment method being enabled.

Any chance you can have a look at it? Or guide me in the right direction? Your site credentials are still valid if you have them or I can re-send them in a PM.

Thanks, Julie

Hello Julie,

Any chance you can have a look at it? Or guide me in the right direction? Your site credentials are still valid if you have them or I can re-send them in a PM.

Sure, can you re-send it to me via email at contact[AT]tsukidev[DOT]com so that I can directly check your configuration ? Thank you !

Kind regards,
Mohamed Thelji.
Tsuki Dev

Hi Mohamed, I'm just wondering if there have been any changes to the Square payment plugin? I downloaded it again today to see if it worked better, but no different.

The payment page needs to show something more meaningful to the user (such as a logo, some description etc) because at the moment the page looks suspiciously bland. I stopped using it on my site because it was leading to cart abandonment.

Also, as soon as I remove the postcode requirement (not needed in Australia) the plugin does not work at all.

Any updates?

cheers
Julie

Hello Julie,

Thank you for your complete feedback !

The payment page needs to show something more meaningful to the user (such as a logo, some description etc) because at the moment the page looks suspiciously bland. I stopped using it on my site because it was leading to cart abandonment.

We actually have that improvement in our todo list which will probably be completed in following months as we're actually searching for the best adaptation while taking into account that we have to properly follow square documentation guide lines.

Also, as soon as I remove the postcode requirement (not needed in Australia) the plugin does not work at all.

Yes that's coming from a requirement from their api, we tried to improve it through the last version that you can download again through our website which should enable your to pay without the postal code.

Also, if you have any questions you can contact us via email via contact[AT]tsukidev[DOT]com


Kind regards,
Mohamed.
Tsuki Dev

Thanks Mohamed, I did download and install the latest version but there are still problems apart from the poor design of the payment page.

1. if you disable the postcode option then the plug in does not work at all.
2. the plugin seems to ignore the Square location ID because it processes the transaction to the first location in the Square account regardless of the location ID set in the plugin.

At the moment, the plugin is fairly useless. Such a shame as I could use it on many websites.

Julie

Hello Julie,

Thanks so much for your feedback !

We're actually working on the development of a square payment plugin which will use their New API, and we think that these issue will mainly be fixed with that version !

Also, we are sorry that the plugin isn't properly usable in your case so we'll work on a better version and release it as soon as possible .

We wish you a nice day !
Kind regards,
Mohamed.
Tsuki Dev

Great Mohamed, I'll look forward to it.

Happy to test it for you if needed.

cheers
Julie

Hello,

Has there been any movement on this plugin? I have been asked repeatedly to implement it on my site by some customers, but due to issues others are having...I'm hesitant to purchase it as I need something that works immediately, not months after I buy it.

Hello,

Has there been any movement on this plugin?

We are still developping and testing the new version.
Several customers are actually using the curent version of our plugin which is working fine in their websites.

I'm hesitant to purchase it as I need something that works immediately,

The plugin should work immediately, feel free to ask us if you have any other question.

Kind regards,
Mohamed.
Tsuki Dev

Tsuki Dev wrote: We are still developping and testing the new version.
Several customers are actually using the curent version of our plugin which is working fine in their websites.

Is there an ETA on when it will be ready?

Hello,

Sure, we'll try to get it ready for the end of august.

Kind regards,
Mohamed.
Tsuki Dev

Any update?

Hello,

Sure, we're still testing the code on our end to cover every use cases, however we encountered certain delays as a result of
the pandemic caused by the COVID.

So we'll release it as soon as possible after thoroughly testing it !

Kind regards,
Mohamed.
Tsuki Dev

Thanks.

A timeframe would be good. I keep having to build my sites in Wordpress where square works out of the box. The delay is not helping Hikashop sales I’m sure.

I’m sorry to hear you have Covid-19.

Hello,

We totally understand it, we'll try our best to get it ready as soon as possible, I think it should be ready for the month of october/november.

We wish you a nice day !
Kind regards,
Mohamed.
Tsuki Dev