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PayPal IPN notification failure 403 [SOLVED]

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9 years 2 months ago - 8 years 7 months ago #274865 by trik84
PayPal IPN notification failure 403 [SOLVED] was created by trik84
-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.3
-- PHP version -- : 5.6.6
-- Browser(s) name and version -- : Mozilla

Hi at all,

finally i've updated my old Joomla 1.5.26 to 3.7.3 with HikaShop Business: 3.1.1 :cheer: :cheer: :cheer: , and I've resolved almost all problems except the Paypal IPN notifcation error 403.:dry:

I've read the www.hikashop.com/support/documentation/i...or.html#notification , and i discover the problem is target page is not accessible, but if i try to open the url of the page from browser I don't have the error, hte page remain blank but the http code of request is 200.

My IPN url is reported in post header data with the option keep the url private.

What can i do to discover the cause of this issue ?

Many thanks

Luca
Last edit: 8 years 7 months ago by trik84.

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9 years 2 months ago #274877 by Jerome
Replied by Jerome on topic PayPal IPN notification failure 403
Hello,

Possibility 1 - Usage of the setting "IPs" but with old ip addresses.
Possibility 2 - Invalid IPN (and you should receive emails for that).
Possibility 3 - www.hikashop.com/forum/payment-methods/8...sactions.html#273747

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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9 years 1 month ago #275999 by trik84
Replied by trik84 on topic PayPal IPN notification failure 403
Hi Jerome,
many thanks for your reply, i've decided to try Possibility 3, so I've installed the new PayPal payment plugin and in the settings I've enable debug and New IPN Check option but now I do not recive eny mail and the debug file It is not even created in media/com_hikashop/upload/safe/logs.

What's the problem ?

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9 years 1 month ago #276000 by Jerome
Replied by Jerome on topic PayPal IPN notification failure 403
Hello,

Possibility 1 and 2 should not be excluded.
Please provide a screenshot of your paypal method configuration.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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9 years 1 month ago - 9 years 1 month ago #276107 by trik84
Replied by trik84 on topic PayPal IPN notification failure 403
Hi Jerome,

see the attached screenshots
Last edit: 9 years 1 month ago by trik84.

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9 years 1 month ago #276111 by Jerome
Replied by Jerome on topic PayPal IPN notification failure 403
Hello,

I see that you send the cart details.
So there are possibilities that your issue is coming from the UTF8 encoding.
Can you please check that forum post ?
www.hikashop.com/forum/install-update/89...pn-check.html#275682

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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9 years 1 month ago - 9 years 1 month ago #276226 by trik84
Replied by trik84 on topic PayPal IPN notification failure 403
Hi Jerome,
I've modified the charset from windows 1250 to UTF 8 but nothing is changes, but a difference of problem described in post you link ( www.hikashop.com/forum/install-update/89...pn-check.html#275682 ), in my case I have no notification and nothing in log even though debugging is active.

If i see my IPN history page in PayPal i see all notification before 02/08 have status failed, and all after have status disabled, on 02/08 I've installed new plugin and active tne option New IPN Check.
In PayPal IPN configuration setting the option Not recive IPN messages (disabled) is flaged, to enable the IPN notification this option must be active ?
I've never modified this option but befote the update to the last hika shop version all works fine.

Have you some suggestion ?

Many Thanks

Luca
Last edit: 9 years 1 month ago by trik84.

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9 years 1 month ago #276242 by Jerome
Replied by Jerome on topic PayPal IPN notification failure 403
Hi,

You should force the activation of the IPN :
developer.paypal.com/docs/classic/ipn/in...tion-guide/IPNSetup/

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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9 years 1 month ago #276283 by trik84
Replied by trik84 on topic PayPal IPN notification failure 403
Hi Jerome,
to force IPN notification one url is requested, what's the right one and where i can get this ?

I can see the apache access log to find it ?

Many thanks

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9 years 1 month ago #276286 by Jerome
Replied by Jerome on topic PayPal IPN notification failure 403
Hello,

It's already fully explained here :
www.hikashop.com/support/documentation/1...or.html#notification
(there are a lot of points but, everything is detailed).

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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9 years 1 month ago - 9 years 1 month ago #276495 by trik84
Replied by trik84 on topic PayPal IPN notification failure 403
Hi Jerome,
I have never made any changes at the configuration and on 18/08 at 11.41 i received an email with object : "Paypal notifies declined payment: No connection to Paypal for order XXXXX", so i check the log file and i find this:
Code:
-- 08.18.17 11:41:24 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.19.17 12:36:05 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.19.17 12:36:38 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.19.17 12:38:43 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.19.17 12:41:24 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.19.17 12:46:46 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.19.17 12:57:28 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.19.17 13:18:50 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.20.17 11:21:40 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.21.17 10:07:03 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.21.17 15:28:46 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.21.17 15:28:57 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.21.17 15:29:21 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.21.17 15:30:02 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.21.17 15:31:25 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.21.17 15:34:09 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.21.17 15:39:34 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate-- 08.21.17 15:50:17 --[paypal] cURL error: [60] SSL certificate problem: unable to get local issuer certificate

Have you some ideas ?

Many thanks

Luca
Last edit: 9 years 1 month ago by trik84.

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9 years 1 month ago #276499 by Mohamed Thelji
Replied by Mohamed Thelji on topic PayPal IPN notification failure 403
Hello Luca,

The best solution will be to directly ask to your Hosting company about that issue so that they can directly fix it.

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9 years 1 month ago #276577 by trik84
Replied by trik84 on topic PayPal IPN notification failure 403
Hi Mohamed,

I've updated only Joomla and Hikashop but always on the same server with same hosting, no provider configuration was changed.

In apache access log i find this:
Code:
173.0.81.1 - - [22/Aug/2017:10:16:33 +0200] "POST /index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal&tmpl=component&lang=it&Itemid=553 HTTP/1.1" 403 1732 "-" "PayPal IPN ( https://www.paypal.com/ipn )"

How can discover what is the cause of http 403 error ?

Many thanks

Luca

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9 years 1 month ago - 9 years 1 month ago #276593 by Philip
Replied by Philip on topic PayPal IPN notification failure 403
Hello,

Your SSL certificate isn't allow anymore by Paypal servers as the error said :
"SSL certificate problem: unable to get local issuer certificate".

It link to your server, you have to see with your server support.
The fact that you made an upgrade is a coincidence, but may not be linked to your issue, I guess.
Paypal have certainly some documentation about SSL certificate, maybe you can see this with the Paypal support.

Regards
Last edit: 9 years 1 month ago by Philip.

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8 years 8 months ago #286758 by trik84
Replied by trik84 on topic PayPal IPN notification failure 403 [SOLVED]
Hi Philip,
sorry for the late response, I had totally forgotten :pinch: :pinch: :pinch:
The problem was related to wrong SSL Certificate configuration on the server

I add [SOLVED] in the subject.

Many thanks

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