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Pay with points not removing VAT correctly

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8 years 11 months ago #281734 by GB11
Hi
Having just set up my site for VAT, I have discovered the following - the part of the order and invoice for VAT is not calculating correctly if the customer uses their points.

For instance a £22.99 product has 2.00 removed (using 200 points). postage is 2.99. Total 23.70.
BUT
on the invoice the VAT breaks down showing as £4.33 (the full price) and it states that the customer has not used any points.

This aspect was working fine until I turned on the taxes last night. Could really do with help on this, as I do not want to pay the taxman more than I have to!

Thank you

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8 years 11 months ago - 8 years 11 months ago #281768 by Philip
Hello,

In order to better understand situation can you provide :
- Screenshot of your Taxes part (in Component => HikaShop => Configuration, then in Main tab)
- Url link to allow us to better understand situation, and so with this Customer references with enough User point in order to process tests ?

Note : To provide important references use our Contact us form, don't forget to add an url link to this topic in your message.
Awaiting news from you.

Regards
Last edit: 8 years 11 months ago by Philip.

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8 years 11 months ago #281846 by GB11
Thank you Philip,

I will provide the info towards the end of next week if I may.

I have unpublished VAT as we have a promotion running for a new product launch, and I don't want things not working during this busier time. I will turn it back on after, and then we can test. I'll ensure the info I give you has a few points :)

Kind regards

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8 years 10 months ago #281848 by Jerome
Hello,

The setting of your user points instance configuration will very interesting too.
Since it's the user points which makes you think that there is a wrong VAT total ; I suspect that the discount generated by the plugin is not set-up to reduce the taxes.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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