Orders Still marked as 'created' after receiving PP verification notification

-- HikaShop version -- : 3.5.1 HikaShop Starter
-- Joomla version -- : 3.8.12
-- PHP version -- : 7.x
-- Browser(s) name and version -- : FF / Chrome
-- Error-message(debug-mod must be tuned on) -- : N/A

My orders are still marked as 'created' after receiving PayPal verification notification.

If someone can tell me what's going on, that'd be great...
Here's the (sanitized) report:

Hi,

The payment log indicates that the transaction notification was received properly by the PayPal payment plugin.
If your order is still with the "created" status, then I can only think that you have that status selected instead of the "confirmed" status in the "verified status" setting of the PayPal payment method under the System>Payment methods menu.
Please check on that.

Says it's set as confirmed.

Hi,

You have the "enable validation mode" activated.
This means that the payment will only be validated by PayPal after you accept it in your PayPal merchant account.
So before that, the payment_status is "pending" and thus the order is not confirmed.
If you don't have to have to validate the payments in your merchant account, you want to turn off that option.

Disabling Validation Mode made it work correctly.
Thanks.


The one last issue I'm having is that I need the registrations info emailed to the same email I have set for the payment notifications. Is this possible? I have the alternate email I want these sent to set in config:

This is the additional information I have the users fill out during registration that I need sent when they register:




I don't even see inside HS where that information is stored.
It's not inside the user accounts if I go into them in the backend...

Hi,

How did you add those fields ? I suppose that you created custom fields of the table "address" via the menu Display>Custom fields.
In that case, you want to add their corresponding tag to the "address format" setting of the HikaShop configuration and they will appear with the rest of the billing address in the notification emails.
Alternatively, when you edit the emails via the menu System>Emails, you can add such tag {VAR:billing_address.XXX} where XXX is the column name of the custom field and the value will appear in the email sent instead of the tag.

Do you have an example of how to do this?
I understand what you are saying, but not really sure how to go about it.

Yes, here they are:

Actually, I think I found it:




Just want to make sure that is where you were referring to, and that the code is correct...
(I'm assuming you can use regular php inside of it?)

Also, for the orders that have already been processed, where is that information stored / how do I get it / can I at this juncture?

I tested out some combinations and found out regular HTML works in there.

Here's the final issue I'm having:
One of the fields (address_jerseysize) is not showing up...

It's a multiple select field, so I'm wondering if that is causing the issue?
Here's an image to illustrate the issue from the 3 different pages:

Hi,

It has nothing to do with the type of the custom field. The issue is that you made a typo.
Your custom field column name is addres_jerseysize and not address_jerseysize :
monosnap.com/file/Ow9MqKjGONhjP6iOJTs4P6O148CzYt

Whoops...

No way to change that VAR name unless I recreate, right?

I'll just change the Checkout VAR for the time being.

Thanks!

Hi,

That's right, you would have to delete it and recreate it.