Stripe Payment Error

Rose
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6 years 2 months ago - 6 years 2 months ago #322386 by Rose

Stripe Payment Error was created by Rose

-- HikaShop version -- : 4.0.0
-- Joomla version -- : 3.9.18

Hi!
The payment page keeps loading.

I've checked the logs, it says the payment was successful. But the payment page keeps loading. It doesn't stop or notify the customer that the payment has been complete.

Below is the log.

Code:

    [outcome] => Stripe\StripeObject Object
        (
            [network_status] => approved_by_network
            [reason] => 
            [risk_level] => normal
            [seller_message] => Payment complete.
            [type] => authorized
        )

Last edit: 6 years 2 months ago by Jerome.

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Jerome
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HikaShop core developer

6 years 2 months ago #322420 by Jerome

Replied by Jerome on topic Stripe Payment Error

Hello,

Which Stripe plugin are you using ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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Rose
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6 years 2 months ago #322429 by Rose

Replied by Rose on topic Stripe Payment Error

Hi Jerome,

Attached is the stripe plugin activated and installed.
I've done several testing yesterday and I found out it actually working BUT it takes 5mins to complete the process and redirect to thank you page.

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Jerome
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HikaShop core developer

6 years 2 months ago #322458 by Jerome

Replied by Jerome on topic Stripe Payment Error

Hello,

We would require more details about the actual configuration of the HikaShop payment plugin instance and a way to test the plugin.
Best would be to have an instance set with a test account so we could use Stripe test cards and see what could cause that long wait.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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