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Stripe Plugin has stopped working - doesn't connect

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5 years 6 months ago #331326 by BackyardFarmer
-- url of the page with the problem -- : backyardfarmer.co.uk/
-- HikaShop version -- : 4.4.1
-- Joomla version -- : 3.9.25
-- PHP version -- : 7.4.16
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : Stripe Plugin not working - not connecting

The stripe plugin has suddenly stopped worked since yesterday. At the checkout, choose the option for Stripe and it doesn't connect.

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5 years 6 months ago #331328 by nicolas
Hi,

I can see that you're using the Stripe connect plugin from Obsidev.
Could you provide a screenshot of the settings of the plugin ?
Did you remember changing anything on your website yesterday ?
And could you provide the exact error message you get when it doesn't work ?

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5 years 6 months ago #331339 by BackyardFarmer
Hi, no error message appears, it just doesn't link to stripe at all and but goes to a page saying you can view your orders. The items remain in the cart.

Nothing has been changed since yesterday.

please see settings below:

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5 years 6 months ago #331341 by Jerome
Hello,

Please details your issue.
I made a test order in your website and I got the Stripe payment form.
pasteboard.co/JUUDgbI.png

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
The following user(s) said Thank You: BackyardFarmer

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5 years 6 months ago #331353 by BackyardFarmer
Hi Jerome

Thankyou for checking this, and I too am now able to see the stripe payment form. We did numerous test sales yesterday and the stripe form did not show at all, so I am not sure what has now changed.

You must have pressed the magic button, so thankyou!

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