Zip Pay Payment Method - 405 error

-- HikaShop version -- : 4.4.2
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.3.27
-- Error-message(debug-mod must be tuned on) -- : 405 Method Not Allowed

I have configured the Zip Pay Payment Method with:
Merchant API Key (V2) as Private Key
Unique ID as Public Key

When I test and try to process a payment when the checkout redirects to zip.co/customer/account-selector I then get a 405 error with the following details:

405 Method Not Allowed

Code: MethodNotAllowed
Message: The specified method is not allowed against this resource.
Method: POST
ResourceType: OBJECT
RequestId:
HostId:

This is with "Use Sandbox" as No.

Thanks for your help.

Hello,

And was it working when the "Use Sandbox" option was set to Yes ?
If that's the case, can you check that you have properly set production credentials in your ZipPay configuration page instead of sandbox one ? Thank you.

If you're still having that issue, can you send us a temporary access to your back-end through our contact form (don't forget to add a link to that thread in your message) so that we can directly test it :
www.hikashop.com/support/contact-us.html

Kind regards,
Mohamed.

Hi Mohamed
Sorry I neglected to tell you about the Sandbox testing - when I selected Sandbox I just get the /checkout/checkout/confirm page and it doesn't redirect to a Zip page.
So then I changed it to No Sandbox and I then get the 405 error.
I will send you a login and details on a transaction to try.
Thanks for your help.
Kind regards
Brett

Hello Brett,

Thank you for all of these information !

We'll try to reproduce it on our end with different configurations and get back to you as soon as possible.

Kind regards,
Mohamed.
Tsuki Dev
tsukidev.contact[at]gmail[dot]com

Thanks Mohamed

Whatever you did it seems to be working - I now have access to the Sandbox and was able to successfully process an order through there just now.

I will let you know if I have any further issues.

Kind regards
Brett

Hi Mohamed

I was able to use the Zip Sandbox area and I am getting ready to go live. I changed the Merchant API key and Unique ID to the Production ones.

I turned off the "Sandbox" and "Debug" options.

Now I am back to getting the 405 error when I click FINISH at the checkout and it attempts to contact the Zip server.

Please check and advise. You will still have access to the testing environment.

Thanks and regards
Brett

Hello Brett,

We just tested it on our end it worked fine, can you send us a temporary back-end access via : tsukidev.contact[at]gmail[dot]com

So that we can directly test and reproduce it ?
Also, can you tell us which product / address / currency were used when you tested it so that we can properly reproduce that issue ? Thank you.


Kind regards,
Mohamed.
Tsuki Dev
tsukidev.contact[at]gmail[dot]com

Hi Mohamed

I have emailed you with the information requested so that you can login to our testing environment.

Thanks
Brett