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STRIPE: Unknown Error, Status: Incomplete

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4 years 2 months ago - 4 years 1 month ago #343672 by MSTACE
-- HikaShop version -- : 4.6.0
-- Joomla version -- : 4.1.5
-- PHP version -- : 8.0.21
-- Browser(s) name and version -- : Chrome 103.0.5060.134
-- Error-message(debug-mod must be tuned on) -- : Unknown error

I have used the STRIPE plugin on several sites without issue. This is the first Joomla 4 site using it.

The keys are correct.
Not using the Global credentials.
Payment Interface: Card (3D Secure). [The legacy token method simply does not work.]
All ad blockers are off.
RSFirewall was turned off too.

Credit card info is added and then submitted: unknown error

In STRIPE transactions it says that the payment was Incomplete
PaymentIntent status:
requires_confirmation


I have sent you login details.
Last edit: 4 years 1 month ago by MSTACE.

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4 years 2 months ago #343694 by Jerome
Hello,

You should install the latest version of the plugin.
You're using the version 1.0.5 from 2020 ; the latest version published in 2022 is the 1.0.9.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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4 years 1 month ago #343748 by MSTACE
Thank you. That fixed it.

Odd that the UPDATE system didn't show it needed updating.

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