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Notify customer when card error

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4 years 3 days ago #345247 by mojweb
-- HikaShop version -- : 4.4.5

We using Stripe payment plugin for credit card payment.
Can we send some notification email to customer when payment error (declined, invalid or pending status...)?

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4 years 3 days ago #345269 by Jerome
Hello,

When the transaction is declined, the plugin is displaying an error message via the Joomla message system.
Regarding the "pending status", the HikaShop order will be in a special status and the customer should know, thanks to the HikaShop emails, that it's order is pending.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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3 years 11 months ago #345628 by mojweb
Almost every day we have customers who finish the checkout (get status created) but dont enter card details. We just cant figureout why. Customer often dont understand what pending means.

So we want to send auto reminder to this customers. If payment is credit card and status created, send reminder next day.

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3 years 11 months ago #345646 by Jerome
Hello,

You have systems in HikaShop in order to notify customer that an order is still waiting for a payment.
The way that you're using the payment plugin is the same than Paypal (order created and waiting for the final transaction).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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3 years 11 months ago #345647 by mojweb
Please guide me. Where to set customer notification when order is waiting for a payment.

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3 years 11 months ago #345648 by nicolas
Hi,

You can use the reminder plugin for that:
www.hikashop.com/marketplace/product/241-reminder-plugin.html
It was built specifically to send an email to customers when they have a cart which wasn't transformed into an order, or an order which wasn't paid.

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3 years 11 months ago #345750 by mojweb
Thank you
Is it posible to limit plugin only for stripe payment?
As I can see on plugin settings print screen, there is no option to do that. We have two payment methods with order status created (bank transfer and self pickup). This customers should not get same reminders.

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3 years 11 months ago #345752 by nicolas
Hi,

No. However, you could adapt the order statuses to do that.
For example:
- You create an order status "waiting for payment" in System>Order statuses
- You configure the bank transfer payment method to change the status of the orders to that new status in the settings of the payment method
That way, since the reminder only sends remindersfor created orders, the users won't be notified for bank transfer orders.

Also, if you want to send different reminders for different payment methods, you could edit the order reminder email in the System>Emails menu and add a bit of PHP code like this in the HTML :
Code:
<?php if($data->cart->order_payment_method == 'banktransfer') { echo 'You choose the bank transfer payment method.'; } else { echo 'You choose another payment method'; } ?>

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3 years 10 months ago #346509 by mojweb
Now we have another problem. Stripe plugin sometimes mark orders as pending. As I understand, this is not payed.
So what is with those orders? Shal we mark those order to creted, so customers will get reminders?

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3 years 10 months ago #346523 by Jerome
Hello,

If you have a pending payment from Stripe, best would be to consult the Stripe Dashboard in order to have more details regarding the order.
It could be related to a human action, to the anti-fraud system, etc.
So, the payment could be "unlock" and, in such case, you'll have to update the order status in the HikaShop backend too.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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