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Why not receive email notification once pay with point?

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2 years 11 months ago #356329 by ler@singmuiheng.com
Why not receive email notification once pay with point? was created by ler@singmuiheng.com
-- HikaShop version -- : 4.4.5
-- Joomla version -- : Joomla! 3.9.21
-- PHP version -- : 7.2.34

Why not receive email notification once pay with point?

The payment make by full with points.

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2 years 11 months ago #356338 by nicolas
Replied by nicolas on topic Why not receive email notification once pay with point?
Hi,

If you full amount is paid with points, then the total amount will end up being 0.
In that case, you want to make sure the "validate free orders" plugin is turned on in the Joomla plugins manager.

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2 years 11 months ago #356349 by ler@singmuiheng.com
Replied by ler@singmuiheng.com on topic Why not receive email notification once pay with point?
Hi. We have done publish the "Hikashop Validate free order Plugin" but still not receive the email.

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2 years 11 months ago #356352 by nicolas
Replied by nicolas on topic Why not receive email notification once pay with point?
Hi,

How is the status of the order after the checkout ? Is the order status left to "created" ? Or did it change to "confirmed" ?
Is the total amount of the order 0 ?
Could you provide a screenshot of your order statuses in the System>Order statuses menu ?

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2 years 11 months ago #356381 by ler@singmuiheng.com
Replied by ler@singmuiheng.com on topic Why not receive email notification once pay with point?
The order status are confirmed. Total amount are based on the price that we purchase.

I have attach a image once done order.

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2 years 11 months ago - 2 years 11 months ago #356386 by Philip
Replied by Philip on topic Why not receive email notification once pay with point?
Hello,

Can you please provide your Order Statuses listing screenshot?
From Configuration, System dropdown => Order Statuses
Regards
Last edit: 2 years 11 months ago by Philip.

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2 years 11 months ago #356404 by ler@singmuiheng.com
Replied by ler@singmuiheng.com on topic Why not receive email notification once pay with point?
Hi,

Here i attach image from the order status settings.

Thank you.

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2 years 10 months ago #356408 by nicolas
Replied by nicolas on topic Why not receive email notification once pay with point?
Hi,

As far as I can see, everything looks fine.
Could you provide a screenshot of the history of an order with the issue (you can find it at the bottom of the screen, when displaying the details of an order in the backend) ?
Could you also check the emails sent for that same order, in the Customers>Emails history (it might be that the emails are actually sent by HikaShop but not received for some reason, like spam related) ?

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2 years 10 months ago #356417 by ler@singmuiheng.com
Replied by ler@singmuiheng.com on topic Why not receive email notification once pay with point?
Here i attach the order list as request. Fyi , if i click email at top , the email will send out without any issue.

Regarding email , no email send out for that orders.

Thank you.

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2 years 10 months ago #356418 by nicolas
Replied by nicolas on topic Why not receive email notification once pay with point?
Hi,

Could you provide the order number and a backend access via our contact form so that we could check directly the situation ?
www.hikashop.com/support/contact-us.html

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2 years 10 months ago #356425 by ler@singmuiheng.com
Replied by ler@singmuiheng.com on topic Why not receive email notification once pay with point?
Hi ,

We done send an email. Kindly check it.

Thank you.

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2 years 10 months ago - 2 years 10 months ago #356434 by Philip
Replied by Philip on topic Why not receive email notification once pay with point?
Hello,

We have receive your backend access, but it seems that you have forgot the order number.
Regards
Last edit: 2 years 10 months ago by Philip.

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2 years 10 months ago #356486 by ler@singmuiheng.com
Replied by ler@singmuiheng.com on topic Why not receive email notification once pay with point?
Hello,

The order number : EC00740 and EC00738.

Kindly assist.

Thank you.

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2 years 10 months ago #356514 by nicolas
Replied by nicolas on topic Why not receive email notification once pay with point?
Hi,

I look at your situation and now I understand.
You've turned off the "virtual coupon" mode of the user points payment plugin.
In that case, the order is directly created with the status "confirmed".
However, you've also deactivated the "order creation notifiction" which is sent to the customer when the order is created.
And since the order is already confirmed, and the "order status notification" email is sent to the customer when the order goes from created to confirmed, it is not sent either.

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