User disconnected after payment HikaShop Worldline SIPS V2 payment plugin

-- HikaShop version -- : 5.1.1
-- Joomla version -- : 5
-- PHP version -- : 8
-- Browser(s) name and version -- : Chrome

Hi
I have a proble with HikaShop Worldline SIPS V2 payment plugin :
When i return (after cancel payment or payment ) i lost my Session (my $_SESSION is empty ) and the user is disconnected
Could you help me for that ?
Thank you

Hello,

Yes, we will help you, and in order to better understand the situation can you provide these elements :
- An Url link to your Backend (administrator)
- Backend user references (with maximum ACL)
Note : Use our Contact us form to provide these elements, and don't forget to add an Url link to this topic in your message.
Regards

maximum ACL is ?

Hi,

I don't think the problem is linked to your payment plugin.
I think it's probably that you've configured the "user group after purchase" setting of the product you're purchasing.
Because of this, HikaShop disconnects the user after adding the user group to his user account to avoid user group caching issues with the user session.
The logout can be turned off with the setting "user logout on group update" setting of the HikaShop group plugin via the Joomla plugins manager. However, your users might not see what they are supposed to get access to when they come back to the website unless they logout/login.