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Credit card feature not working

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15 years 2 weeks ago #25091 by petermorris
Credit card feature not working was created by petermorris
Two of the four credit card symbols are not appearing in the checkout. Same result with any browser
[img

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15 years 2 weeks ago #25102 by nicolas
Replied by nicolas on topic Re: Credit card feature not working
Could you give a link to your shop so that we can see where the problem is coming from ?

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15 years 2 weeks ago #25105 by petermorris
Replied by petermorris on topic Re: Credit card feature not working
The site is www.daltonwatson.com
It that what you need?
Glyn Morris

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15 years 2 weeks ago #25106 by nicolas
Replied by nicolas on topic Re: Credit card feature not working
Could you edit the payment plugin and do a screenshot of the images option ?
Could you try to reselect the images there with the edit icon ?

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15 years 2 weeks ago #25108 by petermorris
Replied by petermorris on topic Re: Credit card feature not working
You are getting to the outer limits of my Hikashop understanding but if you are able to tell me what it would be called under the Plug in Manager, perhaps I can do this

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15 years 2 weeks ago #25109 by nicolas
Replied by nicolas on topic Re: Credit card feature not working
In HikaShop, you have the menu System->Payment methods where you can access the payment plugins options.

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15 years 2 weeks ago #25110 by petermorris
Replied by petermorris on topic Re: Credit card feature not working
Something attached
[img

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15 years 2 weeks ago #25112 by nicolas
Replied by nicolas on topic Re: Credit card feature not working
So it seems that you're missing some of the images in the folder media/com_hikashop/images/payment and that you don't use the latest version of HikaShop.

Is that the case ? Could you try to update ?

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15 years 2 weeks ago #25114 by petermorris
Replied by petermorris on topic Re: Credit card feature not working
I will have to turn this over to my local Hikashop guru who can update. I don't feel competent enough to do it

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14 years 11 months ago - 14 years 11 months ago #26310 by petermorris
Replied by petermorris on topic Re: Credit card feature not working
I have now updated to Hikashop 1.53 and the credit card symbols are still not appearing
You can see what happens by going to Hikashop on www.daltonwatson.com
Last edit: 14 years 11 months ago by petermorris.

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14 years 11 months ago #26319 by nicolas
Replied by nicolas on topic Re: Credit card feature not working
The symbol are not appearing because you're missing the images in the folder media/com_hikashop/images/payment
I don't know why it didn't but the install should have added then back when you updated. You must have some access rights issues.

The simplest will be to open the hikashop install package and extract the folder media/images/payment and upload the files in there via FTP to your folder media/com_hikashop/images/payment.

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14 years 11 months ago #26361 by petermorris
Replied by petermorris on topic Re: Credit card feature not working
does this image help to define the problem?
[img

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14 years 11 months ago #26372 by nicolas
Replied by nicolas on topic Re: Credit card feature not working
No, I already saw that in the HTML of your page.

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14 years 11 months ago #26661 by petermorris
Replied by petermorris on topic Re: Credit card feature not working
No other path I can take to correct?

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14 years 11 months ago - 14 years 11 months ago #26680 by nicolas
Replied by nicolas on topic Re: Credit card feature not working
With the new release of HikaShop 1.5.4, you should not see the two non existing images anymore. But if you want to use them, you will still have to add them manually via FTP as explained in my previous post.
Last edit: 14 years 11 months ago by nicolas.

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