Skip to main content

Registration form not working

More
14 years 5 months ago #47392 by web@dandynetworks.com
Registration form not working was created by web@dandynetworks.com
Hi,

Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare.

Thanks in advance for the support

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47421 by nicolas
Replied by nicolas on topic Re: Registration form not working
Please provide a link to your website so that we can see that

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47424 by web@dandynetworks.com
Replied by web@dandynetworks.com on topic Re: Registration form not working
albertocarbone.com

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47426 by nicolas
Replied by nicolas on topic Re: Registration form not working
The registration works properly on your website. I just tested it...
The following user(s) said Thank You: web@dandynetworks.com

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47429 by web@dandynetworks.com
Replied by web@dandynetworks.com on topic Re: Registration form not working
Thank you, i see this... wow this is so strange, i swear i'm not able to, i'll try from a different IP maybe.. i tried everything with no success and still not able to, and you just show up and all works for you and i see you did register successfully.. :pinch: Alright, thank you very much for you time, i'll try to find an explaination to this.

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47432 by nicolas
Replied by nicolas on topic Re: Registration form not working
That's strange. Let us know how that goes.

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47439 by web@dandynetworks.com
Replied by web@dandynetworks.com on topic Re: Registration form not working
well i just tried from a different IP address, both mac and windows.. still no reaction on safari, firefox, but i did an "error on page" message at the bottom left corner of IE8 on a Windows XP.. still troubleshooting and will post the results if/when positive.

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47446 by web@dandynetworks.com
Replied by web@dandynetworks.com on topic Re: Registration form not working
it works only when i have an item in the cart and order.. if you have any ideas and can help with this, it will be greatly appreciated.. thank you

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47453 by nicolas
Replied by nicolas on topic Re: Registration form not working
Could you replace the file administrator/components/com_hikashop/classes/field.php by the one in the archive. That might help.

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47466 by web@dandynetworks.com
Replied by web@dandynetworks.com on topic Re: Registration form not working
thank you. I'm trying to replace it but it doesn't want to since i'm getting a Warning : Unresponsive script ...Script:schrome://fireftp/contents/js/connection/paramikojs/crupto/cipher/AES.js113 .... If i click continue i'm getting a Fatal error on the website saying:
Fatal error: Call to a member function getFields() on a non-object in .........path to/mydomain.com/components/com_hikashop/views/product/view.html.php on line 1393

help!

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47475 by web@dandynetworks.com
Replied by web@dandynetworks.com on topic Re: Registration form not working
I had to use a different FTP client for some reason in order to replace thsi file.. so i't sdone but same old problem, it's not reacting when we register and click and submit the form.. Could it be the permissions, maybe something has changed after touching the configuration access level area.. the files are set to 0644. should it be set to 755? I went back to the configuration access level settings and put it back to the default.. Thanks again

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47477 by nicolas
Replied by nicolas on topic Re: Registration form not working
Please make sure that you're using the latest version of HikaShop.

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47478 by web@dandynetworks.com
Replied by web@dandynetworks.com on topic Re: Registration form not working
I have the latest stable version : 1.5.7
on the latest version of joomla 2.5.4

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47482 by web@dandynetworks.com
Replied by web@dandynetworks.com on topic Re: Registration form not working
after all thsi troubleshooting ... i'm very tempted to reinstall the whole thing :side:

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47548 by nicolas
Replied by nicolas on topic Re: Registration form not working
Then that error "Fatal error: Call to a member function getFields() on a non-object in .........path to/mydomain.com/components/com_hikashop/views/product/view.html.php on line 1393 " means that the file field.php was not replaced properly.
The following user(s) said Thank You: web@dandynetworks.com

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47593 by web@dandynetworks.com
Replied by web@dandynetworks.com on topic Re: Registration form not working
thank you, yes indeed for some reason the FTP client software didn't want to process the request.. just odd.... but i finally replaced the field.php file with the one suggested here, and it stays in the same state where there is no reaction when trying to submit the form from the joomla login module, otherwise if we include a product in the cart and process the form it's all fine. Also, do you have an idea if we'd normally be able to process a purchase from a smartphone?

Please Log in or Create an account to join the conversation.

More
14 years 5 months ago #47775 by nicolas
Replied by nicolas on topic Re: Registration form not working
Could you try to turn off the span processing option of your template ?

You can process purchases from a smartphone. It's the same as with a PC.

Please Log in or Create an account to join the conversation.

Time to create page: 0.336 seconds
Powered by Kunena Forum