- Posts: 9
- Thank you received: 0
Checkout issue with IE
14 years 4 months ago #49689
by joshsaxon
Checkout issue with IE was created by joshsaxon
Hi there,
I've found other threads with similar problems to this, but unfortunately no solution.
When a user tries to checkout in IE, they are taken back to to the "Please create or select an address" screen, despite the fact that an address has already been entered an chosen.
Steps to reproduce:
1. Select a product from the table here: www.telephone-english.com/index.php/prices-formula
2. Fill in the registration form.
3. Click the activation link in the email.
4. Attempt to make a payment via credit card or Paypal.
Result: User is returned to "Please create or select an address" page every time they try to pay. This doesn't happen in Google Chrome or Firefox.
Any help would be greatly appreciated.
I've found other threads with similar problems to this, but unfortunately no solution.
When a user tries to checkout in IE, they are taken back to to the "Please create or select an address" screen, despite the fact that an address has already been entered an chosen.
Steps to reproduce:
1. Select a product from the table here: www.telephone-english.com/index.php/prices-formula
2. Fill in the registration form.
3. Click the activation link in the email.
4. Attempt to make a payment via credit card or Paypal.
Result: User is returned to "Please create or select an address" page every time they try to pay. This doesn't happen in Google Chrome or Firefox.
Any help would be greatly appreciated.
Please Log in or Create an account to join the conversation.
14 years 4 months ago #49799
by nicolas
Replied by nicolas on topic Re: Checkout issue with IE
Hi,
You have a javascript error in your template:
Uncaught TypeError: Object #<HTMLDocument> has no method 'ready' in templates/minibuzz/javascript/fade.js
Fix it and it should work better in IE.
You have a javascript error in your template:
Uncaught TypeError: Object #<HTMLDocument> has no method 'ready' in templates/minibuzz/javascript/fade.js
Fix it and it should work better in IE.
Please Log in or Create an account to join the conversation.
14 years 4 months ago #49817
by joshsaxon
Replied by joshsaxon on topic Re: Checkout issue with IE
Thanks.
Not knowing how to fix it or really what that error message means, I removed all javascript and mentions of it in index.php (just to see if that was it) It disabled javascript elements such as the slider, but the same problem still occured.
Can you recommend a quick fix?
Not knowing how to fix it or really what that error message means, I removed all javascript and mentions of it in index.php (just to see if that was it) It disabled javascript elements such as the slider, but the same problem still occured.
Can you recommend a quick fix?
Please Log in or Create an account to join the conversation.
14 years 4 months ago #49823
by nicolas
Replied by nicolas on topic Re: Checkout issue with IE
You still have the same javascript error on your website.
Please ask your template provider regarding that javascript error. We don't know how your template is made so we cannot help you fix it.
Please ask your template provider regarding that javascript error. We don't know how your template is made so we cannot help you fix it.
Please Log in or Create an account to join the conversation.
14 years 4 months ago #49984
by joshsaxon
Replied by joshsaxon on topic Re: Checkout issue with IE
OK, thanks.
Could you please tell me how to were able to see the javascript error in the first place?
Many thanks again!
Could you please tell me how to were able to see the javascript error in the first place?
Many thanks again!
Please Log in or Create an account to join the conversation.
14 years 4 months ago #50056
by nicolas
Replied by nicolas on topic Re: Checkout issue with IE
You can see it on your website by opening the javascript error console of your browser while displaying the page:
www.yireo.com/tutorials/magebridge/javas...script-error-console
www.yireo.com/tutorials/magebridge/javas...script-error-console
Please Log in or Create an account to join the conversation.
Time to create page: 0.245 seconds