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Freezes when I click on Products Back end

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14 years 3 weeks ago #64323 by StephenFarr
Freezes when I click on Products Back end was created by StephenFarr
Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories.
I have been trying to upload CSV files due to the size of my shop.

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14 years 3 weeks ago #64331 by Eliot
Replied by Eliot on topic Re: Freezes when I click on Products Back end
Hi Stephen,

How much product did you import with the CSV upload? Also, where does that CSV was coming from?
The problem may come from the number of product you have.

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14 years 3 weeks ago #64334 by StephenFarr
Replied by StephenFarr on topic Re: Freezes when I click on Products Back end
I uploaded 1250 items a couple of times and now I cannot even get into my product area of HikaShop.
really stressful when yourr onsite with a client and have now broken it.

How can I fix it?

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14 years 3 weeks ago #64339 by Eliot
Replied by Eliot on topic Re: Freezes when I click on Products Back end
Alright, let's try to fix that :).
First try to disable the "Back end categories explorer" is the main configuration. If you have a lot of category it may be the source of the problem.

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14 years 3 weeks ago #64340 by StephenFarr
Replied by StephenFarr on topic Re: Freezes when I click on Products Back end
? where would I find that item?

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14 years 3 weeks ago #64344 by Eliot
Replied by Eliot on topic Re: Freezes when I click on Products Back end
System>Configuration>Display

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14 years 3 weeks ago #64345 by StephenFarr
Replied by StephenFarr on topic Re: Freezes when I click on Products Back end
Thank you
I have just set it to No and saved it

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14 years 3 weeks ago #64353 by StephenFarr
Replied by StephenFarr on topic Re: Freezes when I click on Products Back end
I have just been back through to Products and I can get into that part of the site now but no Products.
I am a newby with this system so please bear with me.

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14 years 3 weeks ago #64355 by Eliot
Replied by Eliot on topic Re: Freezes when I click on Products Back end
That's normal since you are at the root of the categories repository.
You can either select the "All sub element" in the top right filter or select a specific category in the top left dropdown.

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14 years 3 weeks ago #64360 by StephenFarr
Replied by StephenFarr on topic Re: Freezes when I click on Products Back end
Cool that worked thanks
I have just gone through and deleated all the Items that I uploaded Via CSV
I have had a look at the front of my shop and that has now got erroe messages all over it is that due to me turning off the Back end categories explorer?

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14 years 3 weeks ago #64365 by Eliot
Replied by Eliot on topic Re: Freezes when I click on Products Back end
I don't think it can be linked to the category explorer. What kind of message do you have?
And does turning the category explorer solve this problem?

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14 years 3 weeks ago #64366 by StephenFarr
Replied by StephenFarr on topic Re: Freezes when I click on Products Back end
gofarr.cloudaccess.net/
Category explorer makes no difference to this at all but since turning it off and deleating all the product files I now have these issues. Arrghhh.

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14 years 3 weeks ago #64369 by Eliot
Replied by Eliot on topic Re: Freezes when I click on Products Back end
These errors are not coming from Hikashop as you can see in the message.
However, you can disable the "error reporting" option in Joomla's configuration and these errors won't be displayed anymore.
The following user(s) said Thank You: StephenFarr

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14 years 2 weeks ago #64691 by StephenFarr
Replied by StephenFarr on topic Re: Freezes when I click on Products Back end
Hi Eliot, I am still suffering with the same problem I cannot access my products listings what I would like to do is uninstall Hikashop and start again with a fresh copy.

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14 years 2 weeks ago #64706 by nicolas
Replied by nicolas on topic Re: Freezes when I click on Products Back end
In that case, you can go in your phpmyadmin and delete all the hikashop tables in the database. Then you can install HikaShop again and it will put back all the tables with the default data.
The following user(s) said Thank You: StephenFarr

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14 years 2 weeks ago #64731 by StephenFarr
Replied by StephenFarr on topic Re: Freezes when I click on Products Back end
Hi I have removed all the Hikashop instances and now have this notice coming up.

Can not find the component/level to check the latest version : 'hikashop' / ''
$infos (object)
component hikashop
level [empty string]
version [empty string]

when I try to re install it

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14 years 2 weeks ago #64778 by nicolas
Replied by nicolas on topic Re: Freezes when I click on Products Back end
This means that the files of the package cannot be copied.

Please rename the folders administrator/components/com_hikashop and components/com_hikashop via FTP and install again

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