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not receiving credit card information emails

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13 years 2 months ago #115810 by tanyatanya
hi there,

for the past few days I have stopped receiving the corresponding payment information emails which means i've had to ring the customer to find out the rest of their card details.
Any ideas why this could be happening?

Tanya

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13 years 2 months ago - 13 years 2 months ago #115828 by Mohamed Thelji
Hi,

Did you set the Order status notification option of your HikaShop credit card payment plugin to YES ?
Last edit: 13 years 2 months ago by Mohamed Thelji.

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13 years 2 months ago #115832 by tanyatanya
I've just changed it to yes. for some reason it was set to no.
thanks for your help.

kind regards,
Tanya

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12 years 8 months ago - 12 years 8 months ago #138183 by neilw
Just upgraded to business 2.2.3. Trying out the Hikashop Credit Card payment module. In a few test runs, accepts info fine, shows partial info in the order, but does not send email to store admin.

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Update: found a server error causing the issue.
Last edit: 12 years 8 months ago by neilw. Reason: update

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