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not receiving credit card information emails
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13 years 2 months ago #115810
by tanyatanya
not receiving credit card information emails was created by tanyatanya
hi there,
for the past few days I have stopped receiving the corresponding payment information emails which means i've had to ring the customer to find out the rest of their card details.
Any ideas why this could be happening?
Tanya
for the past few days I have stopped receiving the corresponding payment information emails which means i've had to ring the customer to find out the rest of their card details.
Any ideas why this could be happening?
Tanya
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13 years 2 months ago - 13 years 2 months ago #115828
by Mohamed Thelji
Replied by Mohamed Thelji on topic not receiving credit card information emails
Hi,
Did you set the Order status notification option of your HikaShop credit card payment plugin to YES ?
Did you set the Order status notification option of your HikaShop credit card payment plugin to YES ?
Last edit: 13 years 2 months ago by Mohamed Thelji.
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13 years 2 months ago #115832
by tanyatanya
Replied by tanyatanya on topic not receiving credit card information emails
I've just changed it to yes. for some reason it was set to no.
thanks for your help.
kind regards,
Tanya
thanks for your help.
kind regards,
Tanya
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12 years 8 months ago - 12 years 8 months ago #138183
by neilw
Replied by neilw on topic not receiving credit card information emails
Just upgraded to business 2.2.3. Trying out the Hikashop Credit Card payment module. In a few test runs, accepts info fine, shows partial info in the order, but does not send email to store admin.
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Update: found a server error causing the issue.
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Update: found a server error causing the issue.
Last edit: 12 years 8 months ago by neilw. Reason: update
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