Thumbnails keep reverting to the "barcode" pic

-- url of the page with the problem -- : www.fxatrade.com/
-- HikaShop version -- : x.x.x
-- Joomla version -- : 2.5
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : Error_message


Hi, I am trying to add thumbnails to my product. When I add the GIF, JPEG etc, it appears to show up, but as soon as I save it the pictures revert back to the default barcode picture and no thumbails show. I cannot understand why. I tried on Chrome and Mozilla. Here is one of my pages...

www.fxatrade.com/purchase/category/12-fanstuff


Please advise

Hi,

Do you have solved your problem ?
In this page I can see that 2 thumbnails are correctly displayed.

The problem can maybe come from the restrictions set in Configuration > Main > Files.
Or a permission access to the folder, that can be changed via ftp.

No, it did not make any difference.

Those 2 thumbnails always showed from the beginning, the rest would not show. I added "jpeg,gif" file formats to the Configuration > Main > Files and I also checked permissions of the entire folder and it all seems perfect.

Hi,

Please provide a backend access so we can check your problem directly.
We can't reproduce it in our local or in the demo websites.

Regards,

I have sent you backend details via PM. Thanks

Hi,

Sorry, I haven't any kind of problem for uploading an image to your product.
First I removed the barcode image and I add a new one. I upload my image and validate it.
The image thumbnail was not working in the first time. I guess that the image generated was not accessible in the same second but if I click on the image, I have the the right preview.
After that I save the product and the image was stored correctly.
I also try the gallery selection, working good too.

Regards,

Please try uploading a JPEG. For testing purposes I have attached one of the exact ones that I tried uploading and it would not work. I notice you uploaded a PNG, but please try a JPEG.

Hi,

Sorry, it works.

Regards,